National blended learning programmes How QA & Evaluation strategies help to improve performance – demonstrably! Jean Garrod Centrex

Centrex is a registered trademark of the Central Police Training and Development Authority HOC 07/2005 Focus: evaluation of the impact of training and learning…on operational performance. A framework for conducting evaluations Client Sponsors: BCU/OCU commanders, Police Authority Community involvement in L&D Delivery of NPP… Through national intelligence model… Monitored against PPAF

Centrex is a registered trademark of the Central Police Training and Development Authority Summary “Evaluation of the investment planned and made in the skills and abilities of officers and staff… will ensure that there is a clear linkage between the resources invested and the outcome performances required.”

Centrex is a registered trademark of the Central Police Training and Development Authority

PIP – to narrow the justice gap by Improving crime detection rates Bringing more offenders to justice Improving confidence in the police and criminal justice system

Centrex is a registered trademark of the Central Police Training and Development Authority Cumbria’s preparation September 2004: PIP seen as central to investigative performance. November 2004: full-time PIP implementation team led by an experienced DI. June 2006: PIP Implementation Support Plan issued to forces. PIP Assessment and PDR essentially the same thing: dovetail to prevent duplication.

Centrex is a registered trademark of the Central Police Training and Development Authority Cumbria’s delivery April 2006: Training commenced Focus: uniformed constables and sergeants PIP training: to improve investigative skills: also progress themes such as Hate Crime, Domestic Violence, Child Abuse and the Investigation of Serious Sexual Offences. In 15 months: 400 uniformed constables and 70 sergeants trained and assessed. With what results????

Centrex is a registered trademark of the Central Police Training and Development Authority Pre- and post-knowledge checks

Centrex is a registered trademark of the Central Police Training and Development Authority Force Performance

Centrex is a registered trademark of the Central Police Training and Development Authority Individual Performance Comparison (Crime Detections) Non-PIP officersPIP-trained officers Total Average Improvement42%88%

Centrex is a registered trademark of the Central Police Training and Development Authority Achieve quantifiable results? Was this course worthwhile? Did the benefits justify the costs? How can we measure ‘soft’ benefits (e.g. confidence in role)? What activities should we collaborate on locally, regionally, nationally?

Centrex is a registered trademark of the Central Police Training and Development Authority What do we have already? Identification of performance outcomes… For individuals through NOS and workplace assessment… For teams (e.g. Investigation team) through Doctrine… … For BCU/OCU/forces through PPAF …

Centrex is a registered trademark of the Central Police Training and Development Authority Under development… Costing: quantitative data for inputs Evaluation: quantitative and qualitative data for outputs and outcomes MLE: candidate data relating to volume, tracking, completion and achievement

Centrex is a registered trademark of the Central Police Training and Development Authority Anything else? Core QA & evaluation strategy for national blended learning programmes… Level 1: Reactions: capture at point of delivery… Level 2: Assessment: graded, integrated assessment of knowledge, skills, behaviour Level 3: Workplace Transfer: PDR aggregated Level 4: Impact on performance: PPAF

Centrex is a registered trademark of the Central Police Training and Development Authority Benefits from increased use of… Common terminology, tools and techniques, templates Common policies, procedures, practices Comparison of programmes, groups of learners, forces