Operational Level Agreement

Information Technology Infrastructure Library - Service-level management 1 Service-level management ensures that arrangements are in place with internal IT support-providers and external suppliers in the form of Operational Level Agreements (OLAs) and Underpinning Contracts (UCs), respectively

ITIL security management - The security management process 1 These security plans contain the security policies and the operational level agreements

ITIL security management - Plan 1 In the Plan sub-process the goals formulated in the SLA are specified in the form of Operational Level Agreements (OLA).

ITIL security management - Plan 1 The Operational Level Agreements for information security are set up and implemented based on the ITIL process.

ITIL security management - Plan 1 Create Operational level agreementsThe general formulated goals in the SLA are specified in operational level agreements.

ITIL security management - Plan 1 OPERATIONAL LEVEL AGREEMENTS An internal agreement covering the delivery of services which support the IT organization in their delivery of services.

ITIL security management - Maintenance 1 The maintenance sub-process starts with the maintenance of the service level agreements and the maintenance of the operational level agreements.

ITIL - Service-level management 1 Service-level management ensures that arrangements are in place with internal IT support-providers and external suppliers in the form of Operational Level Agreements (OLAs) and Underpinning Contracts (UCs), respectively

Business Service Management - Business Management Methodology 1 BSM is team-focused and can be used by any team in an organisation to improve performance, based on ownership, pride, commitment and teamwork.[ BSM Review: “Resolution Ownership: It Matters for BSM!” McGarahan.] Through BSM, teams can formalise the services they provide as internal service level agreements (SLAs) or operational level agreements (OLAs).[ nition_whitepaper.pdf “BSM Is Coming of Age: Time to Define What It Is

Operational level agreement 1 An 'operational-level agreement' ('OLA') defines the interdependent relationships among the internal support groups of an organization working to support a service- level agreement (SLA).[ on/operational-level-agreement.html What is an operational level agreement?], [ WhatIs.com]

Ola - Other uses 1 *OLA, an Operational level agreement is a documentation artifact within ITSM

For More Information, Visit: m/the-operational-level- agreement-toolkit.html m/the-operational-level- agreement-toolkit.html The Art of Service