Nigel Ashurst Contact Centre (Single Point of Access)

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Presentation transcript:

Nigel Ashurst Contact Centre (Single Point of Access)

Why do we need a single point of access? Where have we got to? Where do we want to get to? What are we going to get right? Questions

Parity of Esteem Crisis Care Concordat Five Year Forward View

5 things you need to know

National & Regional Visit to NTW Case for change Concordat conference Local Stakeholder engagement GP engagement 111 Internal 6 workstreams Multi channel communication Evolving model What have we done so far?

What will our Single Point of Access look like?

What will it mean for staff?

What we know we need to get right