Designing Supervisory Control Systems Introduction – Computer is intelligent intermediary between human and the operation of the system –Name comes from close analogy to supervisor / subordinate relationship Designing Supervisory Control Systems Washing Machine Example Computer acts as subordinate staff member

Designing Supervisory Control Systems –10 Levels of Human-Computer Interaction Relevant to Supervisory Control Levels of autonomy of the system Introduction

Designing Supervisory Control Systems Supervisory Roles –5 Major Categories of Behavior Characteristic of a Supervisor Planning Teaching Monitoring Intervening Learning

Designing Supervisory Control Systems - Three Types of Behavior Skill-Based Behavior - Information Serves as Signals Knowledge-Based Behavior - Information Serves as Symbols Rule-Based Behavior - Information Serves as Signs

Designing Supervisory Control Systems Future Implications of Supervisory Control – Initial Implications Elevate Humans to higher- level cognitive tasks Operator less able to intervene in emergency Operator becomes less skilled due to lack of practice As a result, possibility of human error could increase

Designing Supervisory Control Systems Future Implications of Supervisory Control – Long-Term Implications 1. Unemployment 2. Desocialization 3. Remoteness from the product 4. Deskilling 5. Intimidation

Designing Supervisory Control Systems 6. Discomfort in the assumption of power 7. Technological illiteracy 8. Mystification 9. Sense of not being productive 10. Eventual Abandonment of Responsibility