Using IT to Fulfill a Prevention Mandate Dièse Consulting Carly Howarth David Lafrenière Pierre-Olivier Paquin SAAQ

IntroductionAnalysisRecommendationImplementationConclusion Situation Overview Where are you now: Many improvements in road safety Worried it eventually plateau Looking for a new way to influence road users In process of implementing an ERP Where you want to be: A fully integrated organization New methods to influence road safety Reduction of OECD to 3.2 deaths for by 2020

IntroductionAnalysisRecommendationImplementationConclusion Mandate How can SAAQ reduce the number of accidents on the road by leveraging information technologies? Key Considerations Mandate Accidents will plateau Business Intelligence Stakeholder benefits Road user privacy

IntroductionAnalysisRecommendationImplementationConclusion Accidents Will Plateau Have decreased immensely Cannot rely on this for future success Cellphone usage & impaired driving increasing Past prevention methods were very general

IntroductionAnalysisRecommendationImplementationConclusion Accidents Will Plateau Have decreased immensely Cannot rely on this for future success Cellphone usage & impaired driving increasing Past prevention methods were very general There is a stressed importance on a new method to promote road safety for future success

IntroductionAnalysisRecommendationImplementationConclusion Business Intelligence Thorough analysis and presentation of data Not just a regular cause and effect analysis Detailed reports for executive decision making Deciphers in-depth inefficiencies, trends & relationships

IntroductionAnalysisRecommendationImplementationConclusion Business Intelligence Thorough analysis and presentation of data Not just a regular cause and effect analysis Detailed reports for executive decision making Deciphers in-depth inefficiencies, trends & relationships SAAQ must evaluate the option of integrating business intelligence in their new technology structure

IntroductionAnalysisRecommendationImplementationConclusion Stakeholder Benefits House Model - Vision Contribution of many stakeholders – private & public Necessary complimentary expertise Help the in effectiveness of road safety initiatives

IntroductionAnalysisRecommendationImplementationConclusion Stakeholder Benefits House Model - Vision Contribution of many stakeholders – private & public Necessary complimentary expertise Help the in effectiveness of road safety initiatives SAAQ must consider how this new information technology will benefit the stakeholders involved

IntroductionAnalysisRecommendationImplementationConclusion Road User Privacy Public has shown resistance to be monitored Apps, trackers, online SAAQ is a government institution Legal implications

IntroductionAnalysisRecommendationImplementationConclusion Road User Privacy Public has shown resistance to be monitored Apps, trackers, online SAAQ is a government institution Legal implications SAAQ must consider the public`s negative perception towards monitoring

IntroductionAnalysisRecommendationImplementationConclusion Alternatives ERP implementation focus Mobile Applications with tracker and ERP Integrated ERP and business intelligence solution 1 2 3

IntroductionAnalysisRecommendationImplementationConclusion Decision Criterions Road user privacy Stakeholder Benefit Cost In line with SAAQ vision

IntroductionAnalysisRecommendationImplementationConclusion Decision Criterions Road user privacy Stakeholder Benefit Cost In line with SAAQ vision

IntroductionAnalysisRecommendationImplementationConclusion Decision Matrix ERP focus Mobile App with tracker Integrated ERP & BI Road user privacy Stakeholder Benefit Cost In line with vision

IntroductionAnalysisRecommendationImplementationConclusion Recommendation Integrated ERP and business intelligence solution Accidents will plateau Business Intelligence Stakeholder benefits Road user privacy Better knowledge to prevent Being implemented Provide more accurate information No monitoring involved by SAAQ

IntroductionAnalysisRecommendationImplementationConclusion Implementation At A Glance Integrate ERP & BI solution Hire Start to gather data Change management Training & information Meeting with stakeholders Reward program introduction Training of the higher management Select ERP vendor & business intelligent (BI) solution Short Term (0-3) Medium Term (3-12) Long Term (1-3)

IntroductionAnalysisRecommendationImplementationConclusion Short Term (0-3) TrainingChoose ERP Vendor Make sure upper management is onboard Selection criteria added: integration Get approval from the governance board Create a governance board (including PM & Mr. Malenfant) Leverage cost Minimum customizations needed Tools to understand the project Solutions (i.e. SAP & Oracle)

IntroductionAnalysisRecommendationImplementationConclusion Medium Term (3-9) Integration of ERP & BI solution Hiring/PartnershipsData Deployment in phases Change management expert Integrate survey collection Focus training on ERPData scientists Survey platform such as SurveyMonkey Change management to accept & integrate change Buy data from social medias, traffic, insurance firms Outsource data storage (AWS, CGI, IBM)

IntroductionAnalysisRecommendationImplementationConclusion Long Term (1-3) Training & Information Adaptation to stakeholders Report capabilities Online training for employees (company- wide) Yearly conference I.e. Marketing can target specific groups Training plans for every employee Discussions on the data/form provided Internal & external uses Related to annual reviews Constant improvement

IntroductionAnalysisRecommendationImplementationConclusion Long Term (1-3) – Continued Distribution of information Reward Program Brief period to wait After 5 years of spot- less driving Will be integrated to software Eligible to 50% reduction of permit In the Public Administration Act to disclose data Up to 30 years old

IntroductionAnalysisRecommendationImplementationConclusion Financials 13 Months cash back period $ Total acquisition cost 12 Average return per dollar invested 20% Operational cost of FY0

IntroductionAnalysisRecommendationImplementationConclusion Key Performance Indicators OECD level 3.2 deaths per residents by 2020 Obtained through BI data Cost reduction Reduction of remittances payouts by 5% Reduction of administrative costs by 7% All within 5 years Accident reduction for young drivers 60% of users benefit the rebate

IntroductionAnalysisRecommendationImplementationConclusion Risks, Mitigations & Contingencies SAAQ data privacy Outsource to trusted company, proven track record New vendor, contract penalty Road user resistance to survey Offering incentive, training agents on the field New incentives, use the nation-wide Canadian survey Accidents continue to plateau Invest in BI solution, thorough analyses Review other solutions using the BI data

IntroductionAnalysisRecommendationImplementationConclusion Integrated ERP and business intelligence solution Better knowledge to prevent Being implemented Provide more accurate information No monitoring involved by SAAQ How can SAAQ reduce the number of accidents on the road by leveraging information technologies?

IntroductionAnalysisRecommendationImplementationConclusion Financials (in millions of $) Project cost FY1FY2FY3FY4FY Efficiencies gain FY1FY2FY3FY4FY5 Administrative cost reduction(%) Remittances Cost Reduction ( %)

IntroductionAnalysisRecommendationImplementationConclusion Financials ExpenditureCost (in millions$) BI solution (3500 * 2000)7 Survey rebates (15* )7.5 Change management expert0.125 Training tool1.9 External data source1 Project Manager0.26 Online survey0.03 Data scientists (5* )0.75 TOTAL20.95