CAG VPN Sep 2011.

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Presentation transcript:

CAG VPN Sep 2011

Services Provided by Bharti Airtel VPN Support Email FAX ATA Internet VOIP Phone Video Conferencing Services Provided by Bharti Airtel VPN Support

VPN SUPPORT

How to Register a Complaint Bharti Airtel Helpdesk is available to you 24 X 7 Register complaints / Status update Via Phone Toll Free Number 1800 102 3345 Via Email cag.support@in.airtel.com Via Portal Enterprise Central (Management Access)

Requirement to raise a complaint Always perform first level of diagnosis Problem related to hardware or software PC/Laptop vendors is been informed in case email / internet / soft phone Equipment is powered on Cables are plugged properly Check the indication on device While logging a complaint extend following details for quick resolution Name Contact Number (Compulsory) – update will be shared on this no. Site Code (Compulsory)

How the complaint will be addressed Bharti Airtel Helpdesk will generate a ticket no. to you Centralized helpdesk will identify problem and follow up Bharti Airtel/IBM/Partner Engineer will call/visit and fix the problem Your Ticket will be resolved as soon as problem is sorted After confirmation from customer Ticket will be closed In case problem doesn’t get resolved, seek help of nodal officer / centralized team along with Ticket No.

Do’s and Don'ts Mains & Alternate Power for communication room equipments (24X7) Nortel IP phone should not be turned off because network is connected through it. Air-conditioning of the server room to be maintained Humidity to be controlled Cleaning of server room on regular interval Protection from rodent bite Regulated power supply to all VPN equipments Regular maintenance of earth pit Access to the building in case of network (equipment) failure

Support Team Helpdesk Web (Toll Free) E-mail http://www.airtel.in/business 1800 102 3345 cag.support@airtel.in Regional Service Manager North New Joinee East Tathagata Bandopadhyay +91 9748081418 tathagata.bandopadhyay @in.airtel.com South T Saravanan +91 9840086904 t.saravanan@in.airtel.com West Jayesh Survey +91 9867693676 Jayesh.survey@in.airtel.com Partner Support Team CAG HO DESK 22333, 22444 (Network Support ) Email Support Pankaj Kumar Jha 9717560539 VC/Network Support Baljinder Singh 9910766550 baljin12@in.ibm.com Escalation 1 Pranjit Saikia Mahendra Chahande pranjitsaikia@in.ibm.com mahend.chahande@in.ibm.com 9650005759 9999907519 Escalation 2 Jitin Paul 9871594477 jitpaul1@in.ibm.com

raj.samaria@in.airtel.com +91 9910024861