Chapter 9 Management Information Systems

Chapter 9IS for Management2 Management Information Systems (MIS)  Provide managers with information & support for effective decision making & provide feedback on daily operations  Output & reports are usually generated through accumulation of TPS data  An integrated collection of subsystems, typically organized along functional lines within an organization

Chapter 9IS for Management3 Management Information Sources ( Fig 9.1 )

Chapter 9IS for Management4 MISs Output  Scheduled Report : Produced periodically, frequently on a schedule  Key-Indicator Report: Summarizes the previous period’s critical activities, available at the beginning of each period  Demand Report: Gives information requested by a manager  Exception Report: Automatically produced when a situation is unusual or requires management action based on parameters set by management  Drill Down Report: Provides detailed data about a situation

Chapter 9IS for Management5 Guidelines for Developing MIS Reports  Tailor each report to user needs  Spend time & effort producing only those reports that are used  Pay attention to report content & layout  Use management by exception reporting  Set parameters carefully  Produce all reports on a timely basis

Chapter 9IS for Management6 Characteristics of an MIS  Provides reports with fixed and standard formats  Produces hard- & soft-copy reports  Uses internal data stored in the computer system  End users can develop their own custom reports  Requires formal requests from users

Chapter 9IS for Management7 MISs for Competitive Advantage  Provide support to managers as they work to achieve corporate goals  Enable managers to compare results to established company goals & identify problem areas & opportunities for improvement

Chapter 9IS for Management8 MIS and Web Technology  MIS data/reports may be made available on a company’s intranet & extranet

Chapter 9IS for Management9 MIS Integration with Functional Areas MIS can be generalized, supporting the entire enterprise, or specialized supporting the various functions in an organization  Accounting  Finance  Human Resources  Manufacturing  Marketing  Geographic IS (GIS or GEIS)

Chapter 9IS for Management10 Case  HR at the Bank of Montreal, p. 433