UCSD STUDENT SATISFACTION SURVEY HOUSING & DINING DEPARTMENT RATINGS Prepared For: University of California-San Diego SUTTON ASSOCIATES

SUTTON ASSOCIATES 2732/2004 deptrate.ppt r1 3/19/20042 DINING SERVICES - PAST 6-MONTHS USAGE UCSD Student Satisfaction Survey: *New restaurant for 2003 ** New restaurant for 2004 Percent Evaluating:2004 = 90.7% 2003 = 87.1% 2002 = 82.2% 2001 = 76.1% Base: Those who have eaten at/used at least one of these restaurants n = 2905 for for for for 2001

SUTTON ASSOCIATES 2732/2004 deptrate.ppt r1 3/19/20043 SATISFACTION WITH DINING SERVICES UCSD Student Satisfaction Survey: Satisfaction Mean Score Top/Bottom 2-Box Ratio: ‘ ‘ ** ‘ ** ‘ ** Average Percent Evaluating:2004 = 98.5% 2003 = 98.8% 2002 = 97.7% 2001 = 96.8% n = 2556 for for for for 2001 Service Attributes - Dining Services * Not asked prior to %Extremely 32.2%Very 50.5%Somewhat 9.5%Not Very 1.7%Not At All 2004 Overall %

SUTTON ASSOCIATES 2732/2004 deptrate.ppt r1 3/19/20044 SATISFACTION WITH DINING SERVICES Plaza Café UCSD Student Satisfaction Survey: Satisfaction Mean Score Top/Bottom 2-Box Ratio: ‘ ‘ ** ‘ ** ‘ ** Average Percent Evaluating:2004 = 98.5% 2003 = 99.1% 2002 = 98.1% 2001 = 95.9% Service Attributes - Dining Services/Plaza Cafe n =409 for for for for %Extremely 28.8%Very 55.1%Somewhat 10.5%Not Very 2.3%Not At All 2004 Overall % * Not asked prior to 2004

SUTTON ASSOCIATES 2732/2004 deptrate.ppt r1 3/19/20045 SATISFACTION WITH DINING SERVICES Sierra Summit UCSD Student Satisfaction Survey: Satisfaction Mean Score Top/Bottom 2-Box Ratio: ‘ ‘ ** ‘ ** ‘ ** Average Percent Evaluating:2004 = 98.7% 2003 = 98.9% 2002 = 97.9% 2001 = 96.8% Service Attributes - Dining Services/Sierra Summit n =445 for for for for %Extremely 34.2%Very 50.1%Somewhat 7.6%Not Very 1.8%Not At All 2004 Overall % * Not asked prior to 2004

SUTTON ASSOCIATES 2732/2004 deptrate.ppt r1 3/19/20046 SATISFACTION WITH DINING SERVICES Canyon Vista UCSD Student Satisfaction Survey: Satisfaction Mean Score Top/Bottom 2-Box Ratio: ‘ ‘ ** ‘ ** ‘ ** Service Attributes - Dining Services/Canyon Vista 7.6%Extremely 25.0%Very 55.5%Somewhat 10.1%Not Very 1.8%Not At All 2004 Overall % n =443 for for for for 2001 Average Percent Evaluating:2004 = 98.7% 2003 = 99.1% 2002 = 97.3% 2001 = 97.7% * Not asked prior to 2004

SUTTON ASSOCIATES 2732/2004 deptrate.ppt r1 3/19/20047 SATISFACTION WITH DINING SERVICES Ocean View UCSD Student Satisfaction Survey: Satisfaction Mean Score Top/Bottom 2-Box Ratio: ‘ ‘ ** ‘ * * ‘ ** Service Attributes - Dining Services/Ocean View 6.1%Extremely 40.4%Very 45.4%Somewhat 7.3%Not Very 0.8%Not At All 2004 Overall % n =490 for for for for 2001 Average Percent Evaluating:2004 = 98.7% 2003 = 98.8% 2002 = 97.9% 2001 = 97.2% * Not asked prior to 2004

SUTTON ASSOCIATES 2732/2004 deptrate.ppt r1 3/19/20048 SATISFACTION WITH DINING SERVICES Club Med UCSD Student Satisfaction Survey: Satisfaction Mean Score Top/Bottom 2-Box Ratio: ‘ ‘ ** ‘ ** ‘ ** Service Attributes - Dining Services/Club Med 22.2%Extremely 38.9%Very 22.2%Somewhat 16.7%Not Very 0.0%Not At All 2004 Overall % n =19 for for for for 2001 Average Percent Evaluating:2004 = 97.8% 2003 = 93.9% 2002 = 98.0% 2001 = 99.5% * Not asked prior to 2004

SUTTON ASSOCIATES 2732/2004 deptrate.ppt r1 3/19/20049 SATISFACTION WITH DINING SERVICES Price Center Food Court UCSD Student Satisfaction Survey: Satisfaction Mean Score Top/Bottom 2-Box Ratio: ‘ ‘ ** ‘ * * ‘ * * Service Attributes - Dining Services/Food Court 9.7%Extremely 34.3%Very 43.3%Somewhat 12.7%Not Very 0.0%Not At All 2004 Overall % n =139 for for for for 2001 Average Percent Evaluating:2004 = 98.1% 2003 = 96.9% 2002 = 97.3% 2001 = 96.7% * Not asked prior to 2004

SUTTON ASSOCIATES 2732/2004 deptrate.ppt r1 3/19/ SATISFACTION WITH DINING SERVICES Foodworx* UCSD Student Satisfaction Survey: Satisfaction Mean Score Top/Bottom 2-Box Ratio: ‘ ‘ **** Service Attributes - Dining Services/Foodworx * New restaurant for 2003 ** Not asked prior to %Extremely 31.0%Very 50.4%Somewhat 11.3%Not Very 1.1%Not At All 2004 Overall % n =288 for for 2003 Average Percent Evaluating:2004 = 98.6% 2003 = 99.0%

SUTTON ASSOCIATES 2732/2004 deptrate.ppt r1 3/19/ SATISFACTION WITH DINING SERVICES Café Ventanas* UCSD Student Satisfaction Survey: Satisfaction Mean Score Top/Bottom 2-Box Ratio: ‘ Service Attributes - Dining Services/Café Ventanas * New restaurant in %Extremely 31.0%Very 51.0%Somewhat 9.8%Not Very 3.3%Not At All 2004 Overall % n =323 for 2004 Average Percent Evaluating:2004 = 97.4% 2004

SUTTON ASSOCIATES 2732/2004 deptrate.ppt r1 3/19/ DINING SERVICES - SNACK BAR AND CONVENIENCE STORES UCSD Student Satisfaction Survey: Satisfaction Mean Score Top/Bottom 2-Box Ratio: ‘ ‘ ‘ * ‘ * * New for 2003 n = 2905 for for for for 2001 Extremely Very Somewhat Not Very Not At All Average Percent Evaluating:2004 = 52.4% 2003 = 49.7% 2002 = 49.8% 2001 = 64.2%

SUTTON ASSOCIATES 2732/2004 deptrate.ppt r1 3/19/ Satisfaction Mean Score Top/Bottom 2-Box Ratio: ‘ ‘ ‘ * New question for 2002 n = 999 for for for 2002 Percent Evaluating:2004 = 91.9% 2003 = 95.1% 2002 = 92.8% DINING SERVICES - TRITONPLUS ACCOUNT* UCSD Student Satisfaction Survey: %Extremely 38.5%Very 14.2%Somewhat 3.2%Not Very 1.0%Not At All 2004 Overall %

SUTTON ASSOCIATES 2732/2004 deptrate.ppt r1 3/19/ SATISFACTION WITH HOUSING SERVICES UCSD Student Satisfaction Survey: Top/Bottom 2-Box Ratio: ‘ ‘ ‘ ‘ Satisfaction Mean Score n = 2905 for for for for 2001 Average Percent Evaluating:2004 = 84.6% 2003 = 83.0% 2002 = 79.1% 2001 = 75.4% Service Attributes - Housing Services 17.0%Extremely 48.1%Very 29.8%Somewhat 3.2%Not Very 1.9%Not At All 2004 Overall %