Evolution Cabin Crew Training & Assessment for the Future

Objective Current Training by Virgin Blue and Qantas Integrating training skills Interpreting CAAP SMS-3 (1) for Cabin Crew Assessing Cabin Crew at different depths of training Behavioural Marker System NTS Rating Scale Challenges

Current Training Cabin Crew Training & Assessment for the Future Virgin BlueQantas Initial 1 Day5 Hrs Recurrent 1 Day CC Focus+ Safety 2 Hrs Part of Eps Conversion 1.5 Hrs Command 2.5 Hrs1-2 Days

Communication Leadership and Managerial Skills Teamwork Decision Making Situational Awareness Structure of Topics Fatigue Stress Threat & Error Mgmt Risk & Risk Perception Culture Information Acquisition & Processing Cabin Crew Training & Assessment for the Future

Situational Awareness Decision Making Communication & Teamwork Leadership Fatigue Management Stress Management Workload Management Information Acquisition & Processing Threat & Error Management Cultural Factors Vigilance Human Error & Reliability Case Based Studies Health

Vision Integration Cabin Crew Training & Assessment for the Future Technical Skills + Non Technical Skills = Skills for crew proficiency NTS TS

Integrating Human Factors concepts through different business areas Common concepts and terminology through different types of training and different aircrew roles. Practical EP Training Audits, Investigations and Reporting Classroom based HF training Syllabus and Scenario Design Cabin Crew Training & Assessment for the Future

Interpreting CAAP SMS 3 (1) for Cabin Crew Requirements v Best Practice Needs to be part of a Competency Based Training system Requirement to train and assess Cabin Crew to KNOWLEDGE level (FC to Skill level) –Practical understanding of Non Tech Behaviours (NTBs) –Understand how they can be applied in different situations Considered best practise to train and assess cabin crew in NTBs but integration will be slower

Training Facilitators to assess to a knowledge level – As part of Competency Based Training How can someone display competence? –More than attendance –Participation? –Must be opportunity to display understanding and knowledge –Instructors need to be aware of requirement and actively assess –Inter Rater Reliability –Jeopardy Assessment? –How?: Flag specific assessment questions, classroom exercises, role plays, questioning techniques, exams

Behavioural Marker Specific observable, non-technical behaviours that contribute to superior or substandard performance within a work environment. Enactment of skills or knowledge is shown in behaviour. Has a causal relationship to performance outcome It does not have to be present in all situations Its appropriateness depends on context It employs simple phraseology It describes a clear concept Cabin Crew Training & Assessment for the Future

Development of Behavioural Marker System Training Facilitators - Standardisation Integration in all Phases of Training Training Crew Members Development of Deficiencies Training NTS Behaviours Incorporated in Ops Manual Re - Calibration of Facilitators EP Sim Debrief - Standardisation Moving toward Skill Assessment Skills Practical Knowledge Rating Scale for NT Performance? Jeopardy Assessment?

Non Technical Marker - Situational Awareness for Cabin Crew Environmental Awareness Virgin Blue Environmental Awareness Qantas Maintains awareness of flight phase. Gathers all available information about the environment and informs others in a timely manner. Maintains awareness of whole picture – Guards against tunnel vision. Monitors behaviour/condition of passengers and crew. Identifies and utilises all resources available to collect information about the environment. Shares information about the environment with others. Demonstrates awareness of flight phase. Provide timely information to those who need to know. Ensures common understanding of information with others Monitors passenger behaviour/conditions

Lack of Experience CRM- Talk to the Flight Crew Intimidation Intangible – Non Jeopardy Company Culture Cost Facilitators Perceptions Time constraints Back Training Inter-rater reliability Line Audit Non Jeopardy – Box Ticking Exercise