Internal Communications: between people within a single business External Communications: between someone within a business and someone outside the business i.e. a customer

Oral Communication Talking face to face Talking on the telephone, mobile, etc Presentations Lectures Loud speaker Meetings

Written Communication Memorandum Letters Financial documents Advertisements Notices/Posters Reports

Communication within an organisation can be: Upward: feedback given from subordinate to a manager Downward: Orders given by a manager to a subordinate Horizontal: department to department

Good communication should be: Accurate – checking all the facts Clear – easy to understand Simple – short words and sentences Complete – do not miss out vital information Activity: Have a go at Chinese whispers…

Communication and new technology Fax machines Mobile Phones Internet Intranet