Business Processes, Information, and Information Systems Chapter 2

What is a business process? How do information systems support business processes? What is information? Where is the information in business processes? Study Questions 2-2 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall

Scenario Video FlexTime Fitness Center: A Case Project 2-3 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall

A network of activities, resources, facilities, and information that interact to achieve some business function. What Is a Business Process? 2-4 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall Business Function Activities Resources Facilities Information

FlexTime’s Three Business Processes Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall 2-5 Figure 2-1

Register Participants Process Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall 2-6

Activities— Transform resources and information of one type into another type Decisions— A question that can be answered Yes or No Roles— Sets of procedures Resources— People, or facilities, or computer programs that are assigned to roles Repository— Collection of business records Components of a Business Process 2-7 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall

How Do Information Systems Support Business Processes? 2-8 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall Figure 2-3

Figure 2-4 Register Participants Process 2-9 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall

Manual and Automated Register Participants Process 2-10 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall Figure 2-5

Knowledge derived from data (recorded facts or figures) Data that is presented in a meaningful context Data processed by summing, ordering, averaging, grouping, comparing, or other similar operations A difference that makes a difference What Is Information? 2-11 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall

1. Accurate Correct and complete Crucial for management Cross-check information to ensure accuracy 2. Timely Produced in time for intended use 3. Relevant to both: Context Subject Characteristics of Good Information 2-12 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall

4. Just barely sufficient Sufficient for purpose it is generated Avoid too much or extraneous information 5. Worth its cost Relationship between cost and value Information systems cost money to develop, maintain, and use Must be worth that cost Characteristics of Good Information (cont’d) 2-13 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall

Information Stored in Repositories Where Is the Information in Business Processes? 2-14 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall Check Membership Status Member Records Status Customer data: Name, , Address, Phone(s), DateOfBirth Membership data: DateOfMembership, MembershipType, FeePaid, ExpirationDate Course data: Name, Description, StandardFee, PromotionalTerms Class data: CourseName, StartDate, EndDate, Instructor, AvailableSeats