A Tale of two Clouds Terry Gray Erik Lundberg University of Washington September 2009

We've looked from both sides now...

Preliminaries UW and MS have a strong partnership –and we want to keep it that way! UW is uniquely positioned to help MS be successful in a heterogeneous environment. We want MS to be successful, so any critical comments are intended to be constructive!! Anyone who thinks we are anti-microsoft hasn't heard us critique Apple or Google! :)

UW meets the Cloud

Research University Culture Driven by research $$ Extremely decentralized Diffuse authority A thousand IBUs Internet Microcosm “The purpose of industry is to convert ideas into $$; the purpose of universities is to convert $$ into ideas” --Craig Hogan, former VP for Research

Cloud UW

Leadership Consensus UW should encourage use of cloud services, consistent with compliance obligations UW risk is reduced by executing partner contracts and encouraging their use UW should proceed with a dual-vendor strategy for collaborative applications

Platform Migration Starting Sept 2009 Premium Cloud (BPOS) Free Cloud (O.L. Or GAEE) Dedicated Exchange PASTFUTURE Dedicated Exchange Personal Cloud Services Personal Cloud Services MyUW.net (Alumni ) Deskmail (Uniform Access) 50K 5K 40K 5K 40K 10K 40K ++ New Alums

Pain & Pushback Moving targets Support Costs Privacy & Trust Interoperability

Early Adopter Agility Test You (service provider) Us (support staff)

Cloud Conundrum Does Cloud Computing Reduce Support Costs? “It's cloud illusions I recall I really don't know clouds at all” Minimizing support costs... → Implies minimizing service integration → Implies minimizing utility for users Savings?

Study Shows Targeted Ads Make Users Uneasy * By Terrence Russell * April 10, 2008 Privacy & Trust Even without ads, many are worried!

Interoperability Matters for both collaboration & market share

Non-interop Consequences example: the calendaring crisis Outlook/ Exchange User IT Staff Google Calendar User

What kind? Across cloud vendors Across desk/mobile platforms Across groups & institutions With enterprise IAM With stds-based thick clients

Winning hearts, minds & market in The Age of Adequacy Mis-trust of vendors centers on: → Privacy → Interoperability Pervasive is better than Perfect (e.g. IMAP vs. DeltaSync or CalDav vs. ActiveSync) Friction increases stickiness but shrinks opportunity –and makes migration a pain

Standards Vary quotes from a recent Educause survey “Evaluated MS Live. Incredibly weak product when compared to Google.” We had planned to do a test comparing MS Live against Google - but the students we enlisted said "Don't even bother - it's Google by a mile". “The students on the University Technology Committee evaluated both and voted, and Google won.” “We found Google Apps lacking in a number of areas. It was unreliable in a number of aspects for the calendar and would not have served us well on an enterprise level” “Currently migrating to MS Live”

Any Questions?

Cloud Services The Big Issues What's on that CIO's mind?

What's on that CIO's mind? Strategic Technical & Operational Cloud Services The Big Issues

The Big Issues - Strategic The Appeal?  Services as a Utilitiy  Costs - it's all about scale  Priorities & Focus  Collaboration

The Big Issues - Strategic The Appeal?  Services as a Utilitiy  Costs - it's all about scale  Priorities & Focus  Collaboration The Services o o Collaborative Apps o Storage o Web o Groups (communication & collaboration)

The Big Issues - Strategic (cont.) Data "ownership" / eDiscovery o FERPA - "educational records" o HIPAA - "patient records" o Public Records Act / Freedom of Information o Export control o litigation holds

The Big Issues - Strategic (cont.) Data "ownership" / eDiscovery o FERPA - "educational records" o HIPAA - "patient records" o Public Records Act / Freedom of Information o Export control o litigation holds Privacy o Real vs. Perceived o Institutional o Faculty o Student

The Big Issues - Strategic (cont.) Interoperability o between products o between collaborators  inside the same institution  with colleagues in other institutions

The Big Issues - Strategic (cont.) Interoperability o between products o between collaborators  inside the same institution  with colleagues in other institutions Identity and Access Management o Official communication o Single SignOn o Groups o Multiple Identities  potential for confusion

The Big Issues - Strategic (cont.) Security o Confidence o Audit / Transparency Breach Disclosure o Notification costs ($ per affected person) o Reputation Data Preservation / Retrieval Vendor Lock-in

The Big Issues - Technical & Operational Technical Integration o Single Sign-On o Account Provisioning o Account Management

The Big Issues - Technical & Operational Technical Integration o Single Sign-On o Account Provisioning o Account Management Administrator Tools o routine o non-routine (Who ya gonna call?) o response time for changes

The Big Issues - Technical & Operational Technical Integration o Single Sign-On o Account Provisioning o Account Management Administrator Tools o routine o non-routine (Who ya gonna call?) o response time for changes Migration o legacy , docs o domains

The Big Issues - Technical & Operational End-user Support o largely self-service o web-based o community-oriented

What's on the CIO's Mind... The Services The Appeal Data "ownership" / eDiscovery Privacy Interoperability Identity and Access Management Breach Disclosure Data Preservation / Retrieval Vendor Lock-in Technical Integration Administrator Tools Migration End-User Support

Questions ??