Colleges Share 24x7 ICT Remote Lab Systems BAY-AREA PROJECT: GERLINDE BRADY AND RICHARD GROTEGUT

What is Information Communication Technology? ICT is an umbrella term, widely used outside the U.S., to encompass all rapidly emerging, evolving and converging computer, software, networking, telecommunications, Internet, programming and information systems technologies.

Instruction in Information Technology We teach our students what they need to know so you can use one of these devices – whenever, wherever

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Problem Statement Employers demand real-world experience Students need hands-on skills development Equipment and software are expensive Quick obsolescence, because ICT evolves so quickly Installation, maintenance, management & support License agreement challenges Technical support for students and faculty Students need access to labs according to their schedules

Importance of Learning by Doing On-campus lab facilities are expensive and limited

San Francisco Bay Area ICT Industry and Employment Training Options Documented CCC ICT Supply by 28 CCCs: 81 Departments 1,345 Faculty 140K Student Enrollments 180 Degrees 405 Academic Certificates 7,398 sections of 2,366 courses Faculty and enrollment demographics

NETLAB+ NETLAB+ is a system that:  Provides access to real lab equipment remotely over the Internet  Provides 24/7 access  Provides hands-on training

NETLAB+ supplements or replaces you local hands-on lab facility

NETLAB+ - Over 500 Labs Cisco Networking Academy >250 labs, certifications VMware IT Academy Virtualization, certifications EMC Academic Alliance Data storage, industry certifications Linux Professional Institute low-cost, high value open source OS, certifications CompTIA vendor neutral certifications Cybersecurity labs General IT labs Microsoft MCSA and other Microsoft Academy content Custom Topologies and Labs Palo Alto Networks and Red Hat Labs No other solution has this

CompTIA A+ Labs

Ethical Hacking

Virtualization Courses - VMware

General IT Classes

Custom Classes

How Does it Help us Teach? Demo on YouTube: lNg&feature=youtu.be

CTE Enhancement Funding: $980,000 In-Kind Contribution: $600,000+ DSN Contribution: 2 x $25,000

Accessible 24 x 7 ● From school, home ● Students can sign-up for 1-4 hour blocks, individually or in teams Expensive Hardware & Software Shared by All ● Servers ● Switches ● Software Simulations Full-time Dedicated Network Technician Shared by All ● Only supports NETLAB. Deep expertise

20 Participating Colleges Initial pilot year participation: 20 of 28 BACCC colleges Cabrillo College Chabot College City College of San Francisco College of Alameda Contra Costa College Diablo Valley College DeAnza College Evergreen College Gavilan College Hartnell College Las Positas College Los Medanos College Merritt College Monterey Peninsula College Ohlone College San Jose City College Santa Rosa College Skyline College Mission College Solano College

Memorandum of Understanding 40% CTE Enhancement Fund Contribution - $3,400 Participate in the Shared Lab Community Teach at least 1 class with the BACCC system in Year 1 Agree to find ongoing funding Service agreement

Planning and Implementation Building a shared lab facility is a major IT procurement project ◦Team Effort ◦Stakeholders ◦Budget ◦Project management and timelines ◦Communication

What Had To Be Done Electrical system upgrade Cooling system fine tuning Rack and equipment installation Internet access installation Security system installation

The Team IT Department Administration Facilities Purchasing Business Office Grants Office

SPACE Former CIS datacenter chosen for existing cooling It’s a very small space

STARTING FROM SCRATCH

We Did Run Into...

Making Progress

BACCC System Capacity Purchased and donated equipment supports: at least 288 simultaneous reservations more than 16,000 three-hour lab reservations in a 24x7 week Faculty pedagogy changes: Hybrid Opportunity - Labs are Online Students self-schedule lab access Students do not have to travel to campus

Cost and Cost Saving cost of setting up an individual college system ~ $150,000 annual licensing and support cost ~$3,000 technical support person ~ $100,000 (including benefits) 1 instead of x ( ,000) = $4,060,000

Operational August 31, 2015 The date that classes started at most schools. Contra Costa District classes began two weeks earlier – Used CSSIA’s (in Illinois) Remote Lab for the first two weeks. Conducted orientation sessions in July, August and October. About 70 instructors attended. 123 Classes currently supported at 14 different schools. Total of 800+ unduplicated students in the system lab hours completed by students in Fall 2015.

Testimonials “We have used NETLAB at my college for over 12 years and I am very glad to have it hosted and managed elsewhere. The system is updated more regularly and the VM Images are current OSs. And the connection response time is better than when on my local campus! The additional capacity and new labs afford my students additional opportunities they would not have had were I to keep the server local. More of my colleagues will be able to integrate NETLAB into their courses and I can create additional courses without having to worry about lab facilities. David, our technical manager, is a wonder. He is very responsive to my inquiries and change needs. We are fortunate to have him with us. Thank you Richard and Gerlinde for making this happen in the SF Bay Area!” - Michael McKeever, Santa Rosa JC

2016 Instructional Design and Innovation This new institute will focus on strategies to improve student success and build more effective college programs. cultivating partnerships to create new opportunities for students, improving the collaboration between instruction and student services on our campuses, discovering different strategies in curricular design, integrating instructional technology into the classroom to enhance teaching, and effectively institutionalizing innovative programs to ensure they do not disappear.

Partnerships to Create New Opportunities for Students Increasing regional collaborations. Cost savings provides more access. Flexibility for student training need – taking the commute out of the loop. Ability to offer more advanced, hard-to-fill, specialized advanced courses. Faster deployment and updating for more timely delivery of hands-on content.

Discovering Strategies in Curricular Design Regional approach to curriculum design. VILT – Virtual Instructor-Led Training - train a growing and more dispersed population at a controllable cost. Hybrid Synchronous/Asynchronous courses with hands-on practice available 24x7. Development tools for easy sharing of lab content among schools, regions and states.

Enhance Teaching by Integrating Instructional Technology into the Classroom Lab work can be done during scheduled class times and seamlessly continued outside of class. VCT (Virtual Classroom Training) NETLAB with CCC-Confer provide powerful technology. NETLAB can work seamlessly with Learning Management Systems (Canvas, Blackboard, Moodle, etc.)

Institutionalizing Innovative Programs That is what we are working on right now NETLAB (like CCC-Confer) could be a state-wide service There is interest in this system statewide

Improving Collaboration Between Instruction and Student Services on our Campuses ?????????

NETLAB+ supplements or replaces you local hands-on lab facility

Value of a Remote Lab Facility Ohlone College CNET Program began using NETLAB+ in 2003

Value of a Remote Lab Facility

Value of the Shared Lab Facility data center administrator community of users shared curriculum outreach to high schools regional alignment (8000 Lab Hours / 525 = 15.2 FTES *$6,557 = $99,916)

Other Regional Collaborations Regional Grant Proposal and Project Efforts Regional ICT Faculty Professional Development Regional ICT Industry and Employer Advisory Groups Regional Harmonization of Curriculum and Credentials Regional Coordination of Industry Academy Programs Regional Curriculum, Resource and Subject Matter Expert Clearinghouse Regional Marketing and Public Relations Efforts Regional Development and Delivery of Distance Education Solutions Regional K-12 Pathways Development and Coordination

Sustainability – Potential Strategies Grants NSF - ATE grant Dept of Labor - TAACT CPT grants *NEW* CTE Incentive Grant funds Sales of Service to other organizations that need Provide access to institutions outside of the collaborative for a fee Provide professional development for college IT departments Consider contract ED model - look for someone or a college that would like to try to generate income.

Sustainability – Potential Strategies Chancellor’s Office Support Research other system-wide infrastructure investments - CCCConfer, DE, Canvas Consider what it would take to expand capacity to serve state Regional labs - supports focus on unique regional needs College Membership Fee for participation (range $5 – 15K per year) General Fund – Colleges collect apportionment for student’s lab hours. Expand Membership

Q & A

CONTACT INFORMATION: GERLINDE BRADY - RICHARD GROTEGUT –