Chapter 2

Ch2 Hotel Check-in Learning Objectives Confirm reservation details Describe location and give directions

Ch2 Hotel Check-in Check-in Services

Ch2 Hotel Check-in Clerk : Good morning, Sir. Welcome to The Grand Hotel. How may I help you? Steve Chen : I had a reservation. Clerk : May I have your name, please. Steve Chen : Steve Chen. I booked a standard room two days ago. Clerk : Let me check the list, please. (30 seconds later) Sorry to have kept you waiting. Yes. Mr. Chen. We do have your reservation. Please fill out this registration form. And may I have your passport, and how would you like to pay? A A B B C C

Ch2 Hotel Check-in Steve Chen : Here you go. Clerk : Thank you. May I confirm your departure time? Steve Chen : Yes. I am leaving tomorrow afternoon. Clerk : Alright. And here are your passport, credit card and key to Room The bellman will deliver the luggage to your room later. Hope you’ll have a good stay in our hotel. Steve Chen : Thank you. Bye. A A B B C C

Ch2 Hotel Check-in Vocabulary 1. check-in n. a place where you report your arrival Make sure you are at the check-in desk by 8:00 a.m. 2. standard adj. accepted as normal or usual Going through metal detectors at airports is now a standard procedure. 3. registration n. the act of recording names and details on an official list Student registration is scheduled on the last week of August. 4. departure n. an act of leaving a place I’m afraid that your train departure has been delayed. 5. bellman n. a person who carries luggage in a hotel A A B B C C

Ch2 Hotel Check-in Grammar Corner may I ⋯ used to ask politely if you can do something May I have your phone number, please? May I have a glass of water? May I talk to Mr. Wang? A A B B C C

Ch2 Hotel Check-in Show the Guests to Their Rooms

Ch2 Hotel Check-in Attendant : Good afternoon, Miss. May I help you? Guest : Yes. I can’t find my room. Attendant : May I have your room number, please? Guest : Yes, of course. It’s Attendant : I see, please turn left on the corner and go straight. It’s the third room on the right. Guest : My sense of direction is really bad. Can you help me? Attendant : With pleasure, follow me, please. Guest : Thank you. It's very kind of you. Attendant : Here we are. May I have your room key? (The attendant opens the door for the guest.) A A B B C C

Ch2 Hotel Check-in Attendant : After you, please. Guest : Thank you. Attendant : You’re welcome. Is there anything else I can do for you? Guest : No, thanks. That’s all. Attendant : Wish you a pleasant stay with us. Goodbye. A A B B C C

Ch2 Hotel Check-in Vocabulary 1. follow v. to walk, drive, run etc. behind someone else, going in the same direction as them The police followed the thief into the building. 2. pleasant adj. enjoyable and making you feel happy It’s pleasant to ride along the river and enjoy the beautiful views. A A B B C C

Ch2 Hotel Check-in Usage Tips 1. sense of direction the ability to know which way you should be going in a place you do not know well Sam has a bad sense of direction. He often gets lost in his hometown.  direction n. the way something or someone moves 2. after you used to say politely that someone else can use or do something before you do A: Do you want to come in? B: Yes. A: After you. B: Thank you. A A B B C C

Ch2 Hotel Check-in Delivery of Luggage

Ch2 Hotel Check-in (The door bell is ringing.) Guest : Who is it? Bellman : The bellman, sir. I have delivered the luggage to you. Guest : OK. Come in, please. Bellman : Thank you. Guest : What took you so long? Bellman : I’m sorry for the delay. There's a large group just arrived. It’s high season now. Our workloads are three times as heavy as they usually are. Guest : I see. Bellman : Here’s your luggage. Please have a look. A A B B C C

Ch2 Hotel Check-in Guest : Three black suitcases. Yes, they are all mine. Bellman : Where should I put them? Guest : Just leave them over there. Bellman : OK. Is there anything else I can do for you? Guest : No thanks. (giving tips) Bellman : Thank you very much. Sorry to have interrupted you. Have a nice day. Goodbye. Guest : Goodbye. A A B B C C

Ch2 Hotel Check-in Vocabulary 1.delivery n. the act or process of bringing goods, letters etc. to a person or place Most restaurants here offer free delivery.  deliver [dI`lIv2] v. to take something to someone or to somewhere 2.delay n. a period of time when somebody/something has to wait because of a problem that makes something slow or late The MRT had broken down, causing a four-hour delay. A A B B C C

Ch2 Hotel Check-in 3. check n. an act of finding out if something is safe, correct, true, or in the condition it should be A: I can’t find my wallet. B: Have a check in your bag and see if it’s there. 4. interrupt v. to say or do something that makes somebody stop what they are saying or doing Sorry to interrupt, but I need to ask you a few questions. A A B B C C

Ch2 Hotel Check-in Usage Tips high season the time of year when a place is most busy = peak season The number of tourists increases significantly during high seasons. A A B B C C

Ch2 Hotel Check-in Grammar Corner two/three/four... times + as + adj./adv. + as = two/three/four... times + adj.-er/ adv.-er + than = two/three/four... times + the + N + of ① I am three times as old as you. = I am three times older than you. = I am three times the age of you. ② The octopus is six times as big as the fishing boat. = The octopus is six times bigger than the fishing boat. = The octopus is six times the size of the fishing boat. A A B B C C