America’s Service Locator Committee Report

1.Data integrity 2.Appearance 3.Metrics 4.How to meet the needs of business 5.Marketing ASL/TFHL Committee – Top 5 issues

October expansion of ASL database: -1,200 community colleges -5,000 literacy programs -1,000 HUD Neighborhood Network centers (Nov 03) -Youth offices ASL/TFHL Committee – database

Opportunity – larger database, more users, increased business use Challenge – state ASL & TFHL state grants have ended – how can we ensure good data?? - spot check of 400 One-Stops, 5-10% error rate for basic data ASL/TFHL Committee – data quality

Committee to give final review of SPRA slideshow ASL tutorial: - request approved tutorial be accessible from ASL web page in November. Recommend current OnLine Coach content be updated with new ASL GIS feature, ASAP. ASL/TFHL Committee - Training

ASL/TFHL Committee - Metrics - Need to establish common measure of use for all COS sites – visits, searches, or page views -Need to identify employer use stats, in both ASL & TFHL -ASL committee will follow-up on specifics

Business Services – ASL Current Status 1.ASL Service Search - OS centers 2.Special reports for BRG/NBP matching local employer store locations to One-Stop centers. - 18,000 local stores (eg Home Depot) - 2,000 One-Stop centers America’s Service Locator

Business Services – TFHL Current Status 1.Answer thousands of phone call each month from businesses, providing information and referral to states 2.Special scripts for businesses (Verizon, Kmart, Pillowtex, Home Depot, & NBP) - special recruiting needs - business downsizing ASL/TFHL Committee

Business Services-future options info/referral for business: Business Counseling (SBDC) -Economic development services -Q & A’s about gov’t legal requirements -Recruiting -Layoff Services ASL/TFHL Committee

Business Services – TFHL future options 1.CSRs to ask callers if they are employers – will provide clearer record of employer needs 2.Continue to serve BRG as national information resource for downsizing employers and their workforce ASL/TFHL Committee

TFHL answers thousands of calls every month from employers and job seekers - committee recommends TFHL staff provide Consortium with summary stats on nature of inquiries - monthly ASL/TFHL Committee

America’s Service Locator