WORKSHOP, Nicosia 2-3rd July 2008 “Extension of SAFETY & QUALITY Common Requirements to the EMAC States” Item 10c : Proposed Way Forward for a Quality.

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WORKSHOP, Nicosia 2-3rd July 2008 “Extension of SAFETY & QUALITY Common Requirements to the EMAC States” Item 10c : Proposed Way Forward for a Quality Management System Patrick Lynam EUROCONTROL DAS/SIS Chairman, Agency Group for Excellence Day 2 1

2 RECAP: Quality and Excellence – The Full Picture ISO 9000 Quality Management Air Traffic Management Common Approach ACAF: Excellent organisation

/08 QMS Maturity Study 2011 High-Level Implementation Plan QMS Implementation Plan 12/08 GAP Analysis 3/09 Setting up QMS 3/10 On-goingTraining 12/10 ACAF Implementation 01/11 Implementation/Certification 12/10 12/0812/111/1112/103/1012/113/9

Thank you for your attention Patrick LYNAM EUROCONTROL DAs/SIS Chairman, Agency Group for Excellence Day 2 8

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