KMers as Modern #InfoPros : Integrating the 12 Tasks in an Embedded Position Elizabeth Turner and Spencer Acadia

Background and Context 0 SLA partnered with the Financial Times in 2013 for a special report, “The Evolving Value of Information Management and the Five Essential Attributes of the Modern Information Professional” 0 Our paper highlights these attributes, and the “12 Tasks of a Modern Information Professional” 0 We also look at a hybrid role of KM/PM under this context of a modern #infopro

Determining Value #InfoPros (55%) (Providers) #Execs (34%) (Users) 0 Services like repackaging information 0 Embedding into existing processes and teams 0 Process Improvement 0 Need decision- ready data to: Evaluate choices Implement solutions 0 Communicate preferences and needs

Repackaging – the 4 D’s 1. Define Information Needs The what & how Priorities Vision 2. Develop Information Products Weeding Condensing Annotating 3. Distribute Knowledge To executives and administrators To exchange knowledge 4. Describe Findings Connections & implications Next steps Follow up

5 Essential Attributes of Modern #InfoPros Communicate Value Understand the Drivers Manage the Process Technology Leader Provide Decision- ready Info

#1 – Communicate Value Maintain EBAs Understand needs and goals Walk the floors Attend events and meetings Stay Visible Map teams Track ROI Gather testimonials Solve problems Know the Business

#2 – Understand the Drivers Business-literate #infopros: Fee-Earning Spends time conducting business Understands psyche of client and team Tech Skills Machine learning at self service points UX/UI & Web 2.0 “recommendations” Knows why info needed; how useful Connect info services to organizational strategy

#3 – Manage the Process CONTEXT is everything Collect data/collate Put info together, mix sources Implement consistency across systems Project Management Training Improve checklists/templates Establish and promote timeframes Launch Successful Tech #Exec buy in Comprehensive training Limit features at rollout Continuous Feedback (ASK:) What is this for? Did you get what you wanted? Was it well presented? Did you use it for its intended purpose? Were you successful?

#4 – Stay Ahead of Technology Website Management Access points Self service Back End Organize a DB Data science Digital analytics UX/UI Graphic knowledge Create charts and infographics Determine Technology Investments Systems literacy: Get info faster Get newest info Keep info current Facilitate info mobility

#5 – Decision-Readiness Succinct Format Strong beginning & end First 2 bullets Pictures/graphs/tables Exhaustive & Comprehensive Check sources, facts, findings Interpretation & annotation

Hybrid Role - KM/PM

KM Strategy/PM Methodology Visualize KM Principles Org Focus Operations? Customers? Innovation? Growth/Change? KM Elevator Speech Plan All info sources before and after project People, delegates, backups Stakeholder Communications Implement KM framework Information mgmt (tools and rules) Change mgmt (process impact) Control MetricsPilotsNext Steps

In Conclusion… 1. Embrace Tech & Be Competitive 2. Stay Humble & Demonstrate Skills 3. Be the Library Wherever You Are Thank You #InfoPros