Strategic Elements of LibQUAL+ ® at LibQUAL+ and Beyond: Using Results Effectively Glasgow, Scotland 24 May, 2010 Colleen Cook, Texas A&M University.

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Presentation transcript:

Strategic Elements of LibQUAL+ ® at LibQUAL+ and Beyond: Using Results Effectively Glasgow, Scotland 24 May, 2010 Colleen Cook, Texas A&M University

About : TEXAS A&M UNIVERSITY

About : TEXAS A&M UNIVERSITY LIBRARIES

TEXAS A&M UNIVERSITY LIBRARIES

LIBQUAL+ ® AT TEXAS A&M UNIVERSITY LIBRARIES  SURVEY CONDUCTED ANNUALLY (Spring Term)  UNDERGRADUATE & GRADUATES: Random sampling ~ 8% of Undergraduates  FACULTY – Full surveying, alternating years Odd-number years  Humanities & Social Science Colleges  ~ 1,600 Faculty ~ 14% of Graduate population Even-number years  Engineering & Science Colleges  ~ 2,000 Faculty

LIBQUAL+ ® AT TEXAS A&M UNIVERSITY LIBRARIES

UND GRD FAC 4 OUT OF 5 SATISFIED WITH SERVICE 1 OUT OF 5 RAISED SERVICE CONCERNS

LIBQUAL+ ® AT TEXAS A&M UNIVERSITY LIBRARIES

SERVICE STANDARDS:  Everything Safe & Secure  Everyone Matters  Everything Speaks  Everything Done Well MISSION STATEMENT: We fuel discovery by satisfying the information needs of the Texas A&M University Community LIBQUAL+ ® AT TEXAS A&M UNIVERSITY LIBRARIES

UND GRD FAC 2 OUT OF 3 UNDERGRAD & FACULTY HAVE POSITIVE COMMENTS ABOUT RESOURCES 3 OUT OF 5 GRADUATES RAISED INFORMATION RESOURCE CONCERNS

LIBQUAL+ ® AT TEXAS A&M UNIVERSITY LIBRARIES

1976: One Millionth Volume 1992: Two Millionth Volume 2004: Three Millionth Volume 2009: Four Millionth Volume

LIBQUAL+ ® AT TEXAS A&M UNIVERSITY LIBRARIES ELECTRONIC SERIALS $9.8 MILLION MONOGRAPHS $4.8 MILLION PRINT SERIALS $2.4 MILLION CHANGES IN EXPENDITURES IN THE LAST 5 YRS PRINT ELECTRONIC MONOGRAPHS SERIALS SERIALS 20% INCREASE 9% DECREASE 183% INCREASE

LIBQUAL+ ® AT TEXAS A&M UNIVERSITY LIBRARIES UND GRD FAC 50% OR GREATER OF ALL USER GROUPS EXPRESSED CONCERNS ABOUT INFORMATION DELIVERY

LIBQUAL+ ® AT TEXAS A&M UNIVERSITY LIBRARIES

ACCESSIBILITY ACTION ITEMS 1. ACCESS TO ALL LIBRARY WEB BASED SERVICES 2. ENSURE CAMPUS WIDE ACCESS (REGISTRATION OF ALL INSTITUTION IP ADDRESSES) 3. IMPROVE / STABILIZE OFF-CAMPUS ACCESS

LIBQUAL+ ® AT TEXAS A&M UNIVERSITY LIBRARIES UND GRD FAC 3 OUT OF 5 UNDERGRADUATES AND 4 OUT OF 5 GRADUATES RAISED CONCERNS

LIBQUAL+ ® AT TEXAS A&M UNIVERSITY LIBRARIES

MEDICAL SCIENCES LIBRARY 166,000 Visitors 22% Increase over past 2 Years Library Stack Growth At Capacity WEST CAMPUS LIBRARY 1.5 Million Visitors 88% Increase over past 2 Years Library Stack Growth At Capacity STERLING C. EVANS LIBRARY & LIBRARY ANNEX 1.5 Million Visitors 16% Increase over past 2 Years Library Stack Growth At Capacity Policy Sciences & Economics Library Library Stack Growth At Capacity Cushing Memorial Library Library Stack Growth 1 years growth LIBQUAL+ ® AT TEXAS A&M UNIVERSITY LIBRARIES

EVANS CARPET REPLACEMENT & ASBESTOS ABATEMENT

21,000 sq ft Needed to address ADA Guidelines (Approx. a Library Annex floor) Width The minimum clear width of an accessible route shall be 36 in. (915 mm). ADA Accessibility Guidelines for Buildings & Facilities Library currently has 25 in. width aisles in some areas LIBQUAL+ ® AT TEXAS A&M UNIVERSITY LIBRARIES

STORAGE SOLUTIONS JJ PICKLE HIGH DENSITY REPOSITORY Texas A&M - Adding 8,400 volumes/month Capacity: Dec./2011 MEDIUM DENSITY REPOSITORY I – RIVERSIDE CAMPUS Texas A&M to share 1/3 of cost & capacity $2 Million 250,000 Volumes LIBQUAL+ ® AT TEXAS A&M UNIVERSITY LIBRARIES

Hours of Operation Comparison of Texas A&M Peer Institutions (Hours open during a week) Rank 1.Open 24/7 (168) Michigan Ohio State Penn State 2. Wisconsin (148) 3.Texas A&M (146) North Carolina (146) 4.Illinois (144) 5.Georgia Tech (135) 6.Texas (120) 7.Purdue (115) 8.California – San Diego (114) 9.Florida (105) 10.Minnesota (100) LIBQUAL+ ® AT TEXAS A&M UNIVERSITY LIBRARIES

INFORMATION COMMONS ADDITIONAL & ADAPTABLE STUDY AREAS MORE COMPUTERS & WORKSTATIONS SINGLE SERVICE POINT NEW RESEARCH CONSULTATION AREA IMPROVED ACCESS TO LIBRARIANS ADDITIONAL GROUP STUDY ROOMS WARMER PAINT & FINISHES

FY2011 & FY2012 LEARNING COMMONS EVANS/MSL BATHROOM RENOVATION WCL CARPET REPLACEMENT PSEL EXPANSION LIBQUAL+ ® AT TEXAS A&M UNIVERSITY LIBRARIES

SEATING REPAIR & RE-UPHOLSTERING

LIBQUAL+ ® AT TEXAS A&M UNIVERSITY LIBRARIES

MEDICAL SCIENCES LIBRARY 1 ST FLOOR – A WORK IN PROGRESS REMOVAL OF JOURNAL STACKS ADDITIONAL STUDY TABLES & SEATING PLACEMENT OF STUDY TABLES AROUND FLOOR TO CEILING WINDOWS CENTRALIZATION OF COMPUTERS ADDITION OF MEDIA STUDY CENTERS

TEXAS A&M UNIVERSITY LIBRARIES Texas A&M University Libraries Advisory Councils  University Library Council  Student Advisory Council  MSL Council  MSL Student Advisory Council  College of Pharmacy Library & Learning Resources Advisory

Thank you ! COLLEEN COOK TEXAS A&M UNIVERSITY LIBRARIES COLLEGE STATION, TEXAS U.S.A. TEXAS A&M UNIVERSITY LIBRARIES