March 24, 2000Team S - UW Hospital & Clinics Rehab Department 1 Client Update UW-Hospital Rehab Department Team S –Tony Warren: Team Leader –Jon Olson: Contact Person –Melissa Garcia: Webmaster

March 24, 2000Team S - UW Hospital & Clinics Rehab Department 2 Problem Statement Current inventory system failing –Inaccurate patient billing –Inventory levels not known –Multiple orders for the same products –Inaccurate distribution of expenses

March 24, 2000Team S - UW Hospital & Clinics Rehab Department 3 Reasons for Problem Lack of communication - double orders No central storage area Five cost centers Sticker system Lack of time for therapists

March 24, 2000Team S - UW Hospital & Clinics Rehab Department 4 Objective Efficient inventory system –Easy to access –Easy to order Accurate billing system –Patients billed correctly –Correct Cost Center charged

March 24, 2000Team S - UW Hospital & Clinics Rehab Department 5 Performance Measures Billed vs. Distributed items Inventory levels Decreased double orders Correct distribution of expenses

March 24, 2000Team S - UW Hospital & Clinics Rehab Department 6 Billed vs. Distributed 150% mark-up on goods Revenue > Expenses Profit increase $1000 per month

March 24, 2000Team S - UW Hospital & Clinics Rehab Department 7 Benchmarks Central Supply ER & ICU

March 24, 2000Team S - UW Hospital & Clinics Rehab Department 8 Central Supply Barcode and Scanner System –Bins for each item –Label contains data Item name Item number Re-order point Initial quantity

March 24, 2000Team S - UW Hospital & Clinics Rehab Department 9 ER & ICU Index Card System –Card follows patient –Sticker placed on card –Card stays in one department –Correct department charged

March 24, 2000Team S - UW Hospital & Clinics Rehab Department 10 Alternatives Individual patient index card Patient log Wand Scanner Wireless scanner Do nothing (stickers on logs)

March 24, 2000Team S - UW Hospital & Clinics Rehab Department 11 Technology Hospital Information Systems Intermec

March 24, 2000Team S - UW Hospital & Clinics Rehab Department 12 Our Questions for Client Exact Number of Supply Areas Budget Therapist Feedback

March 24, 2000Team S - UW Hospital & Clinics Rehab Department 13 Client Input