P ROJECT C OMMUNICATIONS M ANAGEMENT Project Communications Management is the Knowledge Area that employs the processes required to ensure timely and appropriate generation, collection, distribution, storage, retrieval, and ultimate disposition of project information.

I DENTIFY STAKEHOLDERS

P LAN COMMUNICATIONS

D ISTRIBUTE INFORMATION

M ANAGE STAKEHOLDER EXPECTATIONS

R EPORT PERFORMANCE

S TAKEHOLDERS Identify all Determine all requirements Determine expectations Determine their interest Determine their level of influence Plan communication Communicate with them Manage their expectations and influence

I DENTIFY S TAKEHOLDERS Stakeholder analysis Stakeholders register Stakeholder management strategy

P LAN C OMMUNICATIONS Communication models Effective communication Effective listening Communication technology Communication methods Interactive Push Pull Control communications Meetings Communication channels

D ISTRIBUTE INFORMATION Distribute information process involves implementing the communication management plan which is part of the project management plan

M ANAGE S TAKEHOLDERS E XPECTATIONS Manage expectations requires attention to stakeholders needs while work is being done, making sure trust is built, conflict resolved and problems are prevented Common understanding of expectations Communication blockers

R EPORT P ERFORMANCE Collect work performance information, analyzes it, and communicate it to the stakeholders Different type of reports