© ABSL Power Solutions 2007 © STM Quality Limited STM Quality Limited Handling Conflict TOTAL QUALITY MANAGEMENT Handling Conflict.

Slides:

Advertisements

Similar presentations

Roles of a Facilitator. What is a Facilitator Facilitators are to use various tools, techniques and methodologies to assist teams with increasing the.

Advertisements

Wyn Owen – Adain 2003 Communication Last time, we looked at pushing and pulling in relation to your own communication skills. Today. Id like to delve a.

Competency-Based Performance Management

Mental Toughness Lesson Six: Mental Toughness Aim:

Customer Service & Standard Telephonic Communication

S3 Useful Expressions.

Lesson 10: Dealing with Criticism

19 Sexual Health Centre 28 Richmond Street Saint John, N. B

Copyright © The Beyond Intractability Project Beyond Intractability is a Registered Trademark of the University of Colorado PowerPoint Summary.

Advanced Instructor Course. Unit # 6 2 Learning Objectives The student will be able to recognize the types of student behaviors. The student will be.

Constructive vs Destructive Communication Styles

Building Leadership Chapter 3

Prostart Communication

COM 101 Fall 2009 Group Projects Tips & Recommendations for Students Prepared by Michelle Serafino.

Managing Large Classes with Group Work

Every day 83 million people attend 11.5 million meetings.

Conflict Resolution.

How to Organize an Effective College Study Group

Supervisory Skill Builders Handling Problems and Conflicts.

1 Motivating your students – and yourself Desmond Thomas, University Of Essex.

Putting the pieces together Waterside Theatre 27 th June 2006.

Thinking Actively in a Social Context T A S C.

Working Effectively with Parents July 2013 Pre-Service By Laurie Ocampo.

Nematova Tamilla Ankara lyceum Baku, Azerbaijan.

Chapter 10 -Team work and Carnegie’s Principles

No. 1 secret to maintaining a healthy relationship is having good communication skills.

Assertiveness Training

We sink or swim together Mike Rospenda 1 Cooperative Learning Ideas.

Help solve school issues effectively. When talking to your child about a school issue…  If your child is upset or not making progress, and you think.

WELCOME Training the Trainers Course Iasi - December 10th - 11th 2001.

Behaviors that Promote and Destroy Teamwork Module 6, Lesson 2 Productive Team Behavior Supporting Behavior Asserting Initiating Refereeing Focusing.

EFFECTIVE COMMUNICATION. BODY LANGUAGE  Communication involves more than just words. How we dress, how we move our hands, what posture we take, all give.

BTEC Creative Media Production UNIT: 2 TASK 1. Learning Intentions To understand the principles of communicating ideas To know how to use effective communication.

+ An Advocates Mentoring Advocates Workshop presented by: Clarissa Martinez Lina Jandorf, MA Andrea Rothenberg, MS, LCSW, How To Communicate About Breast.

Million Leaders Mandate

CREATING AND HOLDING INTEREST. FIVE DECISIONS YOUR PROSPECTS BEFORE BUYING Need 2. Product 3. Service 4. Price 5. Time.

Unit: Communication. Conflict is a normal part of daily life. Cannot avoid conflict Can learn methods in order to handle conflict in a constructive manner.

Conflict in Team Environments – Part 2 Professional Year Program - Unit 6: Communicating in work teams to achieve professional goals.

TIPS FOR MASTER TRAINERS/ Facilitators A Presentation by Dr. Bhagbanprakash 1.

NON-VERBAL MESSAGES WHEN WE… Jog rather than sprint, THEY SEE… Can’t keep up…game has passed you by. WHEN WE… Saunter rather than walk with a purpose,

Preview/Overview.  I’m already overwhelmed. Why should I spend time on this?  Too harsh…  Too diplomatic…  And Silence … don’t work.

Copyright © 2012 Brooks/Cole, a division of Cengage Learning, Inc. Chapter 8 Cutting Off and Drawing Out ©2016. Cengage Learning. All rights reserved.

Dealing with Difficult People Kelley School of Business X420 Class Discussion Session # 22 Feb. 15, 2005.

Unit 1: Communications. Telephone Skills at Work To use your telephone effectively, you need to manage its use. Once you are using the telephone you need.

Mary Stronach, OFS Mediation: What is it? a way of resolving disputes between two or more parties with concrete effects. Typically,

Self-Awareness. What do you think Self-Awareness means? (answer in your spiral)

Working Well Together Yes We Can!!. Aim: To develop a better understanding of how residents can work together to make a difference in their communities.

Working with people!.  Bad attitude  Late to meetings  Demands to know what they’ve missed  Lazy  Encourage them to be more active/positive  Tell.

Conflict Resolution Part 2.

Dealing with Difficult People

Working in Teams Communication Support. Communicate Effectively To be a successful team, you need to be able to communicate well together How?

Group Work. Why Group Work? It’s a break from lecture or regular tasks. It gives everyone a chance to contribute. It can be fun. You can learn from each.

Welcome to HR training programme

Communication Applications Unit 3:2 Group member Roles & Responsibilities.

Crowd Control: Promoting Civility in the Classroom Barbara A. Frey, D.Ed.

HOW TO INTERVIEW - SUPPLEMENT Read me first! This is a copy of a session from Toomas that was created by an HR consultancy (CVO) for an AIESEC conference;

Workshop 3; Managing Change BTEC Stage 3: Customer Contact Management BTEC Stage 3 Customer Contact Manager for Team Leaders and Supervisors Workshop 3.

Team Management Basics President’s Retreat May 23, 2015.

Lead Walking Certification written portion. Lead Walker’s Responsibility.

And Create a School Where Staff Want to Work Cadence Education

Art of Saying “NO” Presented By “An Ordinary Mortal “

What Does Leadership Involve?

Review In the past two months we have discussed Hitlamdut and Behira Points. I asked that you try to practice these both by yourselves and with your.

Academic representative Committee CHAIR training

The Idea Behind Group Work

Panther Prep North Central High School

Group LEARNING Prof. K. Sivapalan. 1/2/2019 Learning.

Difficult Conversation

Presentation transcript:

© ABSL Power Solutions 2007 © STM Quality Limited STM Quality Limited Handling Conflict TOTAL QUALITY MANAGEMENT Handling Conflict

© STM Quality Limited STM Quality Limited What Is Meant By Conflict Within A Team?

© STM Quality Limited STM Quality Limited Handling Conflict What action could one take to resolve issues within the team?

© STM Quality Limited STM Quality Limited What Action Could We Take To Resolve Conflict? Leave the conflict to be resolved by the members of the group? Intervene directly with the group? Deal with the conflict directly in private? Deal with the conflict in private via a third party?

© STM Quality Limited STM Quality Limited Conflict Situation No.1 One person has been consistently dominating the group and they are very loud and sarcastic. Now they make an insulting remark to another team member who stands up and leaves the room abruptly saying that he’s had enough. WHAT DO YOU DO?

© STM Quality Limited STM Quality Limited Conflict Situation No.2 The group has been working for some time and you notice that cliques have appeared. It seems that three members have grouped together to sabotage the actions of the other members of the group. WHAT DO YOU DO?

© STM Quality Limited STM Quality Limited Conflict Situation No.3 One member of the group has a habit of agreeing to commitments but has never followed these through. The group is holding a review since the last meeting and one group member says “John, I’ve noticed you never do anything that you say you will, it’s just not good enough. What’s the problem?” WHAT DO YOU DO?

© STM Quality Limited STM Quality Limited Difficult Behaviours How would you deal with: The silent member of the group?

© STM Quality Limited STM Quality Limited Difficult Behaviours How would you deal with: The Rambler?

© STM Quality Limited STM Quality Limited Difficult Behaviours How would you deal with: The Self-Appointed Leader?

© STM Quality Limited STM Quality Limited Difficult Behaviours How would you deal with: The group think - for example, the entire group taking a line of thought which is off course?

© STM Quality Limited STM Quality Limited Handling Team Members Quarrelsome Types Stay quiet, don’t get involved. Stop them monopolising.

© STM Quality Limited STM Quality Limited Handling Team Members Positive Types A great help in discussion. Use them frequently. Let their contributions add up.

© STM Quality Limited STM Quality Limited Handling Team Members Know-All Types Let the members deal with their theories.

© STM Quality Limited STM Quality Limited Handling Team Members Talkative Types Interrupt tactfully. Limit their speaking time.

© STM Quality Limited STM Quality Limited Handling Team Members Shy Types Ask them easy questions. Increase their self-confidence. Give credit where possible.

© STM Quality Limited STM Quality Limited Handling Team Members Uncooperative ‘Rejecting’ Types Play on their ego - recognise their knowledge and experience and use them.

© STM Quality Limited STM Quality Limited Handling Team Members Thick Skinned Uninterested Types Ask them about their work. Get them to give examples of the work they are interested in.

© STM Quality Limited STM Quality Limited Handling Team Members Highbrow Types Don’t criticise them. Use the “Yes, and…” technique.

© STM Quality Limited STM Quality Limited Handling Team Members Persistent Questioner Types Try to snare the Chairman. Pass their questions back to the group.

© STM Quality Limited STM Quality Limited Handling Conflict By knowing how to deal with conflict within your team, you can help to create a friendlier environment, encouraging the best out of all the members leading to a more productive, motivated & happier team. Don’t leave it too late!