WOMEN MAKING CHANGE La Crosse County Human Services Crisis Program Add picture to this slide La Crosse County Human Services Crisis Program Change Team Angie Smith Judy Jackson Linda Hackman Robyn Ludlum Teresa Smith Team Sponsor: Matt Strittmater Team Leader: Donna Christianson

AIM Decrease Chapter 51 Emergency Detentions Focus on Crisis Team Processes Project Length: April-October, 2011

CHANGE #1 Voluntary admission is considered and explained clearly to the individual #2 Collaboration with a Crisis Supervisor is required when considering an emergency detention #3 Delaying the chapter 51 on individuals that are unconscious at the time of admission and cannot be assessed by Crisis Responder #4 Increase Crisis Responder’s access to consumer specific information to help with decision making

RESULTS Baseline – 34% of contacts result in Ch. 51 Put graph in this slide /bullet points explaining the chart Baseline – 34% of contacts result in Ch. 51 1st Change - 30% improvement - Adopt 2nd Change – no change – Adopt 3rd Change – What happened? 4th Change – Back to baseline

NEXT STEPS Crisis Team Crisis Program Crisis System Continue to train new staff in these processes Crisis Program Continue to establish consistent practices in other areas of crisis assessment Crisis System Continue to collaborate with community stakeholders, especially Law Enforcement and Hospital staff

Improved Collaboration IMPACT Maintain Rights Resource Savings Choices Explored Consistent Decisions Options Understood Improved Collaboration