Process Innovation & Excellence (PIE) > Client Visit (22 nd March 2011) Madhumita Samanta Review Period: Mar - June 2015 Senior Management Review Game PC E-commerce Website Development

Table of Contents  Project Highlights  KPI / Metrics  Causal Analysis & Resolution  Risk Management  Open Issues / Concerns  Process Compliance  Improvement Initiatives  Customer Complaints  Financial / Contractual Summary  Best Practices & Lessons learned  Others

Project Highlights Project Brief: This project is about preparing an ecommerce web site for computer parts configuration. The website has to offer several components and check if they are compatible for example, only show intel LGA1155 when LGA 1155 motherboard is selected. The site has to check for compatibles parts like it has to show LGA1155 sockets when an LGA 1155 motherboard was selected. The website must have an eye catchy and nice graphical interface that will clearly match with the user expectation. Some references given by the client with respect to the website design are as follows: We should not copy the design, just can take the concept from those sites. Now the technical functionalities are as follows: There will be an admin panel from where the admin will add new products, categories, specifications and other necessary details. Now from the front end user can choose among various components like motherboards, HDD, DVD writers, Cases, memory cards, RAM, CPU, GPU, UPS etc. and can configure their gaming PC. The client doesn’t want to sell separate parts. Only complete builds so we should keep that in mind, it's not a classic web-shop. So therefore a normal category search is not needed. They are not really categories, for this functionality this reference link can be followed If user clicks on any one category say for example CPU, then all the products under this category will be displayed as a list. Then on clicking the individual products from the list the user will redirect to the product details page where all the information will be shown in detail. User can add individual products to cart and can check out for payment. For payment client wants to integrate a new payment gateway Gate2Shop instead of the normal PayPal.

Project Highlights Project Scope : This website will be building using custom PHP. We have used the following technologies in this project: 1.Photoshop(CS-6) 2.Dreamweaver Firefox or lesser 4.Chrome 5.XAMPP Apache/2.4.7 (Win32) OpenSSL/1.0.1e PHP/ Phpmyadmin ver Filezilla 3.7.3

KPI Metrics  Summarize the project’s performance against the key performance indicators (viz. SLA Compliance%, TAT, Effort Variance, Schedule Variance etc). You may refer the metrics sheet for detailed information and may provide trend charts, graphs etc  Key Performance Indicators  Goal  Actual  Corrective actions taken  Preventive actions taken  Effort Variance+-10 %8.05%  Yes  Periodic review of metrics to identify variance and take actions at early stage  Schedule Variance %  yes  Periodic review of metrics to identify variance and take actions at early stage  Defect Density  yes  Periodic review of metrics to identify variance and take actions at early stage

Causal Analysis & Resolution Summarize the top root causes contributing 80% of the defects / problems in the table below. You may refer to the metrics and/or CAR report for the details Root CauseCorrective Action(s)Preventive Action(s) Developer Left the project. yes Task handover to the New Project Lead. New technology PHP introduced in mid of project yes Implement all the module in PHP Lack of Knowledge yes Conduct Training on From validation and Advance PHP Client did not provide feedback on time yes Ask bidder to discuss with Client regarding this issue Change in requirements yes discuss with client Client was not clear of what he needs in the applicationyes Ask bidder to discuss with Client regarding this issue

Summarize the critical risks along with their mitigation & contingency plans here. For details, you may refer the Risk Assessment Tool or risk log Risk Management Risk DescriptionMitigation PlanContingency Plan Risk to complete project on time because of change in requirements at later stage Discuss the cause of delay with client and ask to extend the timelines Monitor the metrics regularly and intimate client well in advance of issues Client unavailability to resolve issues on time Client need to specify his absence,earlyNeeded to interact with Client,other wise time may increase Lack of experienced testers can lead to more defect leakage to client Train the testers on how to write test cases and cover most of the scenarios Recruit experienced testers

Open Issues / Concerns Summarize the open issues / concerns related to all areas of the project which require Senior Management’s attention here. For details, you may refer the Project’s Issue Log Issue/ Concern detailsOpen dateAssigned toResponsibility Escalated toEscalation date Remarks CHECK the Issue Log HONCHO_GAMEPC_IssueLog_V1.0.xls

Process Compliance Process compliance should highlight information related to Audits, Non –compliances, Facilitation, Focused reviews etc for Internal Audit No. of NC's (Non compliance Check points ) No. of Compliance Checkpoints Quality Compliance % Analysis (Top 3 Areas) Recommended Action First Internal Audit % Unawareness of processes/docum ents Team was made aware of new processes and documents that were added in QMS. Processes are implemented according to the need of the project Second Internal Audit % Processes not followed Refer Processes of QMS and implement it as per guideline

Improvement Initiatives Summarize improvement initiatives in the project – implementing Best Practices and benefits realized # Description of Process improvement effected/suggested StatusBenefits Realized 1Currently change request is received through mail or call. There should be a standardized template available to raise a change request. DoneYes

Customer Satisfaction Score and Complaints Last CSAT Ratng Date ReceivedAppreciations / Improvement Areas Corrective & Preventive actions 5/55 th Jun-2015 #Description of the complaint Date sentSenderActions Taken

Financial / Contractual Summary 1 Design:200 EURO 2.Development:326 EURO 3 Total:526 EURO

Best Practices & Lessons Learned This slide should list the best practices and lessons learned in the project. Identify the best practices that were used in the project which is done in addition to the normal processes as recommended by QMS, For e.g. new tools, prediction for resource capacity (FTE), new checklists, or guidelines, new/modified process which brought significant improvements, new SDLC etc. Learning could be related to Technical, Business Process and Management, Problems Encountered Best Practices Maintain proper document. Applying appropriate comment on code. Lessons learned New Payment API i(gate to shop) ntegration. Handling unfinished project successful.ly.

Others In this slide, mention any additional support needed from Management –Configuration Management, Process Definition, Training, etc.