DNA OF A CREDIT MANAGER FUTURE PROOF CAREER Karen Young, Director – Hays Accountancy & Finance ICTF Conference, Berlin Monday 19 th October 2015

HAYS AT A GLANCE

3 LINKEDIN FOLLOWERS HITS ON HAYS WEBSITES 700, million CV’S RECEIVED INTERVIEWS PER MONTH 8 million35k to 40k PERM PLACEMENTS 57,000 TEMP ASSIGNMENTS 212,000 WORLDWIDE IN FY14 WE FILLED OVER 1,000 JOBS EVERY WORKING DAY THE SCALE AND SCOPE OF OUR BUSINESS IS UNIQUE FINANCIAL YEAR 2014/15 STATISTICS

4 We believe that successful credit professionals tend to have a certain DNA. These are the personal attributes, personality traits and, of course, skill-sets that help people to discover a career in credit rather than just find it by accident. Matching their DNA with the right job means that many credit professionals build their career so that they reach management and leadership level, then stay within credit as their career of choice. INTRODUCTION

5 BACKGROUND THE GENDER AND AGE DEBATE Females Males

6 BACKGROUND THE GENDER AND AGE DEBATE

7 QUALIFICATIONS TRAINING AND DEVELOPMENT

8 INFLUENCING COMPANY STRATEGY REPORTING 36% report to the FD

9 PRESSURE POINTS PARTNERING WITH THE BUSINESS

10 PERSONAL DEVELOPMENT IS KEY CAREER AND SKILLS 48% have partnered with other key departments outside of credit for career development 16% had completed further formal qualifications

11 PERSONAL DEVELOPMENT HAPPY AND AMBITIOUS PEOPLE

12 LOOKING AHEAD FOR CREDIT CHALLENGES IN THE NEXT 12 MONTHS 59% state that the changing economic environment will be their biggest challenge in the next 12 months

13 LOOKING AHEAD FOR CREDIT CHALLENGES IN THE NEXT 12 MONTHS 53% say that achieving company objectives will be their biggest personal challenge in the next 12 months

14 LOOKING AHEAD FOR CREDIT CHALLENGES IN THE NEXT 5 YEARS 62% say that process improvement and strategy will become a bigger part of their role in the next five years

15 PERSONAL CHARACTERISTICS WHAT WILL HELP YOU SUCCEED?

16 SKILL SETS TOP 3 SKILLS NEEDED TO BE A CREDIT MANAGER

17 SKILL SETS TOP TIPS FROM CREDIT MANAGERS

18 FINANCE DIRECTOR VIEWPOINT WHAT DOES IT TAKE TO IMPRESS?

19 ASPIRATIONAL CREDIT PROFESSIONALS HOW TO FAST TRACK YOUR CAREER

20 ASPIRATIONAL EMPLOYERS ATTRACTING AND RETAINING THE BEST PEOPLE

Presenter's name & Date users: Go View Header & Footer to edit text / 2007 users: Go Insert Header & Footer to edit text21 Credit is a very balanced profession in terms of both its gender and its age profile. It appeals to a broad cross-section of people, which bodes well for its future development. The role tends to be attractive to commercially astute individuals who enjoy working with others and have good people skills. Credit managers enjoy being a very important cog in the wheel of business and they are often so dedicated to their work that they can sometimes neglect their own professional development. However, they do realise that they need to invest in themselves if they want to succeed. Proactive, hardworking, diligent and loyal, credit managers are the driving forces behind cash flow in many organisations. The buzz that they derive from bringing in the money is a crucial part of their DNA. CONCLUSION SO WHAT EXACTLY MAKES UP THE DNA?

Visit hays.co.uk/dna/credit-manager for more information 22 THANK YOU