Certificate in Employability Skills Customer Assistant Day 3 Attitudes and Values for Personal Development

Learning Objectives By the end of this session you will: identify positive attitude and behaviours identify personal strengths create an action plan to develop personal strengths review your own confidence.

A Positive Attitude? John started to learning to drive and was not happy when his instructor was taken ill and he had to have another instructor. When he took his test, he failed. John did not bother with any further lessons.

Definition 1 The ability to adapt to stress and adversity. Being knocked down by life and coming back stronger than ever.

Definition 2 Dedicating yourself to a cause or an action

Definition 3 The desire to do things Pushing self to achieve goals "100m women Golden League 2007 in Zurich" by Beat Licensed under CC BY-SA 2.0 via Commons

Definition 4 Changing things to meet the needs of changed circumstances

A Positive Attitude? John started learning to drive. When he took his test, he failed. John did not bother with any further lessons.

Motivation Adam works because he has to pay his mortgage and feed himself and his family. He gets no satisfaction from his job and there is no chance of promotion. Adam’s motivator to work is money.

Motivation Sally has enough money put away that she does not need to work, but she works because she loves what she does, she gets enormous satisfaction and self- fulfilment from her work.

Self-esteem Self esteem is the degree to which you value and appreciate yourself, it's your self worth. People's perceptions of you as an individual will be based on what you think about yourself and how you behave.

Self-esteem People with high self esteem generally have a positive mental attitude, have high self worth and are confident in their abilities and who they are. People with low self esteem generally have a negative mental attitude, put themselves down, criticise themselves and their abilities.

Personal Strengths It’s important to know what are your personal strengths: to give you self confidence to help you to identify what kind of work would suit you to be able to “sell” yourself to possible employers.

Personal Achievements But I haven’t really achieved anything….

Personal Achievements Achievements are things you’ve done that you are proud of and can include: arranging events awards from work or school raising children or caring for others sports achievements having many friends playing a musical instrument passing your driving test dealing with a difficult time or situation.

Achievements – Skills and Strengths I set up a fund raising stall for children in need and got help from family and friends who baked cakes and sweets so that I raised a total of £250. Shows: initiative motivation communication team player customer focus knowledge of finances.

Achievements – Skills and Strengths Each morning I get my three children up, dressed, fed and ensure they have everything they need for school. Then I drop them off on time at two different schools. Shows: planning and organising timekeeping and meeting deadlines adaptability/flexibility resilience persuading and influencing.

Achievements – Skills and Strengths When learning to drive I was passed from instructor to instructor and had countless lessons and tests. After 8 years of trying I passed my driving test. Shows: commitment motivation adaptability/flexibility resilience.

Transferable Skills Transferable skills are things that you can do that can be applied in different situations and circumstances. Showing motivation to achieve your personal goal of learning to drive shows an employer that you have a positive attitude and can set and achieve goals.

Action Plan What do you want to achieve? To get up early on weekdays and job search. How will you achieve it? Set my alarm for 8:30. Go to the jobcentre and hand out CVs in town. What support do you need? My family – to help me keep motivated. What is a reasonable deadline? To begin next week.

Certificate in Employability Skills Customer Assistant Day 3 Attitudes and Values for Personal Development