2006 Infrastructure Projects Four Themes: Storage – room to grow Security – reacting to threats Virtual Systems – increased efficiency Service Management – customers first

2 Storage Issues Background Talking Points Drivers for investment in a new storage solution: The cost of DASD continues to drop File sizes continue to increase As are result of the quantity and larger files, service restoration in event of a disaster takes much longer and is increasing There is a desire to recover faster in case of a disaster is the default business tool and our users rely on its service to conduct business The storage capacity limits are our users chief issue with IT services and many can not function within the established policies Current centralized disk storage solution has reached capacity There is no server redundancy in today’s solution. A server failure results in lost productivity as seen in November when the primary file server (DATA1) was unavailable due to hardware problems Backups are taking much longer and a full systems backup can not be completed over the weekend.

3 Storage Projects The new storage platform will provide some foundation benefits: Include server redundancy so system will continue to process in case of a server failure A tiered storage system that moves old files and off to secondary storage. This provides more storage space on the primary storage system for users files and s. Reduced burden on users (managing capacity limits) and IT (managing user PSTs) Reduce service disaster recovery time Reduce system backup times Deliverables: 1.New system that will: Give users vast amounts of space Remove the necessity for having Outlook Personal Folders. All will be in the inbox 2.New file systems that will: Faster file restores Intraday file backups (allows IT to recover file changes users make during the day) The 2006 projects, lay the foundation for real time data replication to our disaster site. In 2007, IT will replicate file and data to Marlboro so these services can be restored much more quickly than today.

4 Security Issues Background Talking Points Drivers for security projects: Need to reduce the number of users with elevated privileges Need for a more secure way to store and use IT administrative passwords Blackberry devices are important business tools with a wealth of information on them, yet are not secured by a password Desktops can be altered without IT intervention This reduces PC standardization (driving costs) User install programs that violate our security and compliance policies (Instant Messaging software, file sharing, remote access) All software is subject to hacking. Allowing a great variety of programs makes it difficult, if not impossible for the Information Security Team to maintain a secure working environment As the exploits of 2005 and earlier become harder to exploit, attacks will increasingly focus desktop vectors (path of least resistance for capital gain).

5 Security Projects Deliverables: 1.Blackberry security policy implementation 2.New password standard for IT Administrators that requires a complex, 15 character password 3.Evaluation of administrative accounts focused on reducing the number of accounts with elevated privileges 4.Evaluation of a token based system for managing administrative passwords 5.New desktop standard policy and enforcement 6.Roll out Netscreen devices to London and Sydney 7.Expand ports on ISG and physically separate DMZ 8.Reduce the overall vulnerability exposure

6 Systems Issues Background Talking Points Drivers for virtual systems investment: Server sprawl continues as IT adopts best practices and introduces additional application platforms to ensure application integrity and testing Server sprawl increases administration expense costs (head count) as more Engineers are required to manage additional systems Server sprawl increases capital costs as more hardware and software is provisioned to meet the application needs Most development systems are used lightly and not necessarily need daily Some old systems are still supporting older applications. These systems have reached end of life and the cost to support older systems exceeds their value. At the same time, investing additional capital dollars in these application is not necessarily the best solution either. All enterprises are investing in virtual servers, it’s an industry trend

7 Virtual Systems Projects Two virtual server environments using VMWare’s ESX will be implemented to allow Engineering to: 1.Provision new Siebel and Fatwire staging environments without dedicated hardware 2.Potentially replicate the new E-commerce architecture planned for Navisite in a virtual environment making the development environment match the production systems. 3.Move some lightly used, yet newer development systems from physical servers to virtual. These servers can then be reused for production needs. 4.Introduce a control mechanism for managing server sprawl 5.Quickly provision development systems 6.Gain more efficient use of capital hardware In 2007, VMWare will be introduced into the disaster recovery environment allowing IT to provision servers as needed in a disaster scenario.

8 Service Management Issues Background Talking Points Drivers for Service Management projects: Our business expects IT to deliver value. Senior Management wants to know what it is getting for it’s IT dollars. Some IT processes such as Business Continuity and Incident Management are mature, yet others such as Problem, Release, Configuration and Availability Management should be improved upon In order to communicate its value, IT must develop methods and metrics that it can report on Some Service Levels have been defined (for example: Incident Response and Business Continuity), but other services have no defined Service Levels Problem Management has been identified as an area that IT needs to focus on.

9 Service Management Projects Deliverables: 1.Baseline performance and availability for IT Services using Compuware’s Vantage software 2.Define a Problem Management procedure and look to implement software to incorporate the procedures with our vendor software 3.Continue to deliver the IT Report on a quarterly or Semi-annual basis 4.Develop a Service Level Report for Senior Management