© 2011 CenturyLink, Inc. All Rights Reserved. Not to be distributed or reproduced by anyone other than CenturyLink entities and CenturyLink Channel Alliance members. Control Center - Billing Module February, 2015 Welcome to Control Center. The intent of this module is to provide an introductory view of the features and functionality available in Control Center for the eBilling module. Individualized training modules have been established for each segment and service available in Control Center. For links to customized training videos, visit the Help Tab after logging in. Availability of CenturyLink Services varies. Check availability.Check availability.

© 2011 CenturyLink, Inc. All Rights Reserved. Not to be distributed or reproduced by anyone other than CenturyLink entities and CenturyLink Channel Alliance members. One of the beneficial features of Control Center is CenturyLink’s Invoices and Analytics modules. The Billing applications allows you to view your accounts, view invoices, generate customized long distance reports, add new accounts to your billing profiles and view other information about you products and services you have with CenturyLink. Billing Module

© 2011 CenturyLink, Inc. All Rights Reserved. Not to be distributed or reproduced by anyone other than CenturyLink entities and CenturyLink Channel Alliance members. The View Bill Tab displays a listing of all the accounts associated with your User Profile. This screen gives you the amount of each account's last invoice, the current account balance, displays any 3 rd Party Charges. Additional functionality includes- Basic and Advanced search Make a Payment Download Accounts Request a PDF copy of a single invoice or multiple invoices in one transactions. To view an interactive invoice for any account in the list click the Account # field for the account you want to see. Invoices Module View Bill, Pay Bill, Print Bill, Delivery Options and Billing Tickets

© 2011 CenturyLink, Inc. All Rights Reserved. Not to be distributed or reproduced by anyone other than CenturyLink entities and CenturyLink Channel Alliance members. eBilling - Invoices Historical Invoices- Local services – 24 months of history. LD Invoices- 24 months of history Bill Summary screen contains hyperlinks to drill down for more invoice details; View your account balance, service summary, 12 month spending reports, CDR and circuit information. Invoices Module – Interactive Bills

© 2011 CenturyLink, Inc. All Rights Reserved. Not to be distributed or reproduced by anyone other than CenturyLink entities and CenturyLink Channel Alliance members. 5 Invoices Module – Pay Bill Design and Layout: Modeled after the other Service Modules in the Control Center today. Payment functionality includes; Payment History Pay by Credit Card Pay By ACH Autopay Other features: Pagination Basic and Advance Search Download Pay Bill Tab- Pay by Credit Card/Pay by ACH allows you to make one-time payments for all accounts with a positive balance Payment History – Lists current balance & method of payment and includes most recent payment information. Payment History, Pay by Credit Card, Pay by ACH, Auto-pay

© 2011 CenturyLink, Inc. All Rights Reserved. Not to be distributed or reproduced by anyone other than CenturyLink entities and CenturyLink Channel Alliance members. When you request a PDF copy of your invoice from the View Bill Tab your requests will be stored on the Print Bill Tab for fourteen days. The Existing PDF Requests page gives you a listing of eBills you have requested and there availability for download. PDFs are downloadable, printable & searchable. Invoices Module – Print Bill

© 2011 CenturyLink, Inc. All Rights Reserved. Not to be distributed or reproduced by anyone other than CenturyLink entities and CenturyLink Channel Alliance members. Invoices Module - Delivery Options Tab The Delivery Options tab gives you a listing of all the accounts assigned to your User Profile. This screen is divided into three sections. The Functions section allows you to select the manner in which you want bills for your accounts to be delivered: Paperless, Paper Billing, One Page Direct. From *Bill Reports you can choose reports included as part of your monthly invoice. The Filters section allows you to narrow the list of accounts so that you can easily find the account(s) you want to see. *Note: Bill Reports is only available for account type “QLD or CenturyLink Long Distance

© 2011 CenturyLink, Inc. All Rights Reserved. Not to be distributed or reproduced by anyone other than CenturyLink entities and CenturyLink Channel Alliance members. Analytics Module – eBill Companion, Service Records, Bill Analyzer eBill Companion and Service Records Modules are scheduled for retirement. Bill Analyzer provide long distance billing and local service inventories and billing data. Bill Analyzer Transform your billing data into business intelligence quickly and comprehensively with Control Center’s Bill Analyzer. Bill Analyzer is a bill presentment and analytics web application in Control Center that helps transform complex bills into simple sources of actionable information for your business, enabling proactive problem solving and saving your back office countless hours in lost productivity.

© 2011 CenturyLink, Inc. All Rights Reserved. Not to be distributed or reproduced by anyone other than CenturyLink entities and CenturyLink Channel Alliance members. The Add Accounts page allows you to add more accounts to your Control Central registration. Adding more accounts to a single registration allows you to track and manage multiple accounts from a single login. To register accounts all you need is a copy of a paper invoice for each account to collect the necessary information to process each account. Note: Currently functionality allows a user to add QCC National and QC Local Service Account. Development is underway to all you to all your CenturyLink Accounts to Control Center. Fall eBilling Module – Add Accounts

© 2011 CenturyLink, Inc. All Rights Reserved. Not to be distributed or reproduced by anyone other than CenturyLink entities and CenturyLink Channel Alliance members. Reports – Bill Summary, CenturyLink Total Advantage QTA Reports – through this report you can obtain your spending history and commitment levels under your QTA The eBill Summary Report tab displays a listing of the summary reports that have been generated for one or more of your accounts. This screen allows you to modify any listed report so that you can see a new set of data. The report summarizes both local and national billing information.