BTSP User Guide (Partners) - Log-In & Ticket Creation -

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Presentation transcript:

BTSP User Guide (Partners) - Log-In & Ticket Creation -

Global Marketing Office 1. Log-In Access to BTSP website and enter your ID and Password (If you do not have an ID, click “Please register” for use. After the approval of Subs, you can join us) Click “Ticket” to create a ticket

Global Marketing Office 1. Log-In ※ BTSP Administrators SubsBTSP Admin SEAKenneth W EHQHanku Lee Senior B2B Service Project Manager SEUKStephen LeeGeneral SEIFabrizio Vimercati Professional Service Manager

Global Marketing Office 2. Create a ticket Select Product Group and Request Type Fill out Subject (Ticket Title) and Description (Request Details) Click Submit button (If temporary saving is needed, click Save button) When confirmation pop-up appears, click Confirm button Save The Ticket has been registered completely. Ticket ID: TP15B01G

Global Marketing Office 2. Check the status of tickets Click Unresolved Tickets or Recently Updated Tickets on the left side of the page You can see an initial character displayed the status of the ticket you registered ※ O: Opened A: Assigned I: in-Progress R: Resolved C: Closed Unr A UI response speed

Global Marketing Office 3. Check the Resolution & Close Click Resolved Tickets on the left side of the page Check and double-click the Ticket ID you choose If you agree with the Resolution, click Agree and Level of Satisfaction (If you do not agree with the Resolution, click Disagree) Click Submit button

Global Marketing Office 4. Cancel the ticket Click Unresolved Tickets on the left side of the page Select and double-click the ticket ID you want to cancel Write a comment and click Cancel button When confirmation pop-up appears, click Yes button Unr A UI response speed Are you sure to cancel the ticket?

BTSP User Guide (Staff) - Log-In & Ticket Creation -

Global Marketing Office 1. Log-In Log-in to MySingle then go to BTSP website (If you can not access with SSO, please ask the BTSP T/F member of your division)

Global Marketing Office 1. Log-In GBMName Dept. GMOCHEONG JEONG B2B Infra Group MobileJungvin Strategy Group VDChangik SVC(VD) PRTTaesun m CS Planning Part HAInSang m Air Conditioning Quality Group HMEHyoNyoung son.com Services Group N/WChangDeok Global Maintenance Business Lab. CS CenterBenjamin Service Operation Group ※ BTSP T/F Members

Global Marketing Office 2. Fill out a ticket form To create a ticket on the behalf of customers/partners, Click “Create New Ticket” in the left tab, the ticket creation form appears on the right side Select Product Group & Request Type CAUTION If you change Product Group & Request Type while entering ticket details below, all of the information you added will be lost. You have logged on PRT / BTSP user

Global Marketing Office 3. Submit Enter Subject and your request details in Description box Fill out items of the form (requester/product information) Click Submit button ( ※ Click Save button, for temporary saving before submitting) You have logged on PRT / BTSP user Save