18th May 2011Page 1 IGG Agenda 18 th May 2011 Minutes from Previous IGG Meeting10:30 – 10:40 Review of Action Items10:40 – 10:45 CER Update10:45 – 11:15 Keypad Metering Update11:15 – 11:20 Gemserv Update11:20 – 11:30 MRSO Update11:30 – 11:40 Retail Market Design Service Update11:40 – 12:00 Market Design Update12:00 – 12:15 AOB12:15 – 12:25

18th May 2011Page 2 Minutes Minutes from IGG meeting – 6 th April 2011

18th May 2011Page 3 IGG Action Items Updated IGG Action List issued in advance of meeting  Actions closed since last IGG meeting: 6  IGG Actions carried forward:12 Owner18 th May Suppliers2 RMDS5 MRSO1 ESBN1 Gemserv CER3 Total12

18th May 2011Page 4 CER Update

55 Industry Governance Group 18 th May 2011

66 Recent Publications Global SettlementConsultationDecision Global Settlement - the Residual Meter Volume Interval Proportion (CER/11/079) 26 th May Customer Protection Role of the Public Electricity Supplier and the Supplier of Last Resort in the Deregulated Electricity Market (CER/11/060) Price Discrimination & Customer Protection in the Deregulated Electricity Market (CER/11/059) Consultation on Accreditation Process for Price Comparison Websites (CER/11/085) 10 th June Customer Protection in the Deregulated Electricity Market (CER/11/057)

7 Market Information Findings from 2011 research on attitudes and experience in the domestic electricity market in Ireland (CER/11/061) Electricity Retail Quarterly Report for Q (CER/11/082) Change of Supplier update for week ending (CER/11/086) 7 Recent Publications

8 To assist the consumer to engage effectively with the deregulated market, the CER has decided to implement the following additional customer protection measures:  increase customer education activities  framework for the accreditation of price comparison services  working group to review the industry switching process documentation  develop a Doorstep Checklist  rolling consumption figures on the back of customers‘ bills  adopt Universal Design  CER publish guidance notes to new Vulnerable Customer definition  ensure Vulnerable Customers are on their most economic tariff rate for the customer‘s chosen payment method. 8 Customer Protection Measures (CER/11/057)

9 Smart Metering Project Update 18 th May 2011

10 Project Overview Customer Behaviour Trials Findings Report (CER/11/080a) Technology Trials Findings Report (CER/11/080b) Cost-Benefit Analysis Report (CER/11/080c)

11 Electricity Customer Behaviour Trials (CBT)

12 Objective of the CBT “to ascertain the potential for smart meter technology to effect measurable change in consumer behaviour, which will result in the reduction of peak demand and overall energy use, when operated with appropriate DSM initiatives.” Large Scale Trials: Residential Trials involved over 5000 Customers SME Trials involved over 650 Customers

13 Time of Use (ToU) Tariffs Electric Ireland Residential Trial Time of Use Tariffs (cents per kWh, excluding VAT)** Electric Ireland SME Trial Time of Use Tariffs (cents per kWh, excluding VAT) *** * Night rate applies all day Saturday & Sunday for T5 ** Current standard 24hr tariff rate is 14.1c per kWh excl. VAT *** Bord Gáis Energy & ESBIE calculated the SME trial ToU tariffs for their participating customers based on the agreed methodology.

14 Detailed Bill (Residential) Appliance ToU Cost Table Graph of average usage costs (by ToU) Text based messages: –Personalised –Motivational –Historic & peer comparisons –Hints & Tips OLR Incentive (stimulus for subset of customers) Billing - Residential

In Home Display (IHD)

16 Residential CBT Findings The deployment of Time of Use tariffs and DSM stimuli are found to reduce overall electricity usage by 2.5% and peak usage by 8.8% Overall Peak Usage Day Usage Night Usage Overall Change-2.5%*-8.8%*-2.6%*0.1% * denotes results which are statistically significantly different from control group using a 90% confidence level.

17 SME CBT Findings The data gathered from the Trial shows a reduction of 0.3% in overall electricity usage and 2.2% in peak electricity usage for SME participants on DSM stimuli and TOU tariffs relative to the control group Overall Day Usage Peak Usage Night Usage Overall Change -0.3%-0.9%-2.2%1.5% * denotes results which are statistically significantly different from control group using a 90% confidence level.

18 Success among sub-groups Average overall reduction of 8.51% and average peak reduction of 8.33% among those who reduced overall with overall reductions of 5.74% and 10.25% among those who reduced peak

19 Cost Benefit Analysis (CBA)

20 CBA Approach Objective of CBA is to estimate net cost/benefit of each roll-out option, compared to “no action” baseline Economic & Social Research Institute National smart metering rollout scenarios & assumptions for CBA (design & implementation) developed by CER via consultation process

21 Total NPV (€m) by Option The estimated total NPVs for the 12 main national electricity smart metering rollout options analysed are generally positive, and often substantially so

22 NPV (€m) Breakdown by Component (Option 1)

23 Distributional Bill Impact Across Consumers (Note: VAT savings not included)

24 Qualitative Benefits Smart Grid Micro Generation Electric Vehicles Smart Home Synergies with other Metering Requirements (Gas / Water)

25 Next Steps

26 Next Steps Publish Electricity Reports 16 th May –Technology Trial Findings –Customer Behaviour Trials (CBT) Findings –Cost Benefit Analysis (CBA) Consultation on “minded to” Smart Metering Decision August 2011 Final Smart Metering Decision October 2011 Design & Test Phases Rollout Phase

18th May 2011Page 27 Keypad Metering Update Paul O’Brien 18 th May 2011

18th May 2011Page 28 Delivery TimelineApr11May11Jun11Jul11Aug11Sep11Oct11Nov11Dec11Jan11 Budget & Approval Establish Project Team Scope Establishment Definition Phase Design Phase Build Phase Test Phase CutoverProcurementMaterialsTrainingGo-Live

18th May 2011Page 29 Gemserv Update

30 Retail Market Assurance Services for the Irish Electricity Market Niemesh Amin IGG February 18 th May 2011

31 Assurance Activity Update Gaelforce Power –Small Supplier assurance completed PrePayPower –Pending CER approval as a large Supplier June 2011 Market Design Release –MCR0179 (completed) –OSS Implementation (completed) Assurance product suite currently being updated

32 June 2011 Market Design Update IPTs almost complete, submitted evidence currently being reviewed Questionnaire reviews completed Participants to submit a copy of Appendix B in the June Questionnaire to RMDS Compile final Assurance report – w/e 27 th May Post Project Review to be completed

33 Questions & Discussion

18th May April 2011 Page 34 MRSO Update Aileen O Connor 18 th May 2011

Page 35 Cumulative: Jan-Apr ,323 Jan-Apr ,752

Page 36 Cumulative: Jan-Mar ,832 Jan-Mar ,817

Page 37 COS In Progress 12/05/11 – 8,850  Reviewed Monthly  Suppliers notified of individual switches outstanding and reason  Switch outstanding for Energisation or Token Meter Removal will not time-out  Contact Customer or submit cancellation Jan 113 Feb 119 Mar 1123 Apr 11126

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Page 41 Objections – Erroneous Transfers

18th May 2011Page 42 RMDS Update Retail Market Design Update Conor Garrigan, RMDS

18th May 2011Page 43 COS Objections/ET Process Review  COS Process to be reviewed in future  Working Group will focus on COS Objections / Erroneous Transfer  3 Options presented at 5 th July 2010 IGG Feedback received from 3 Suppliers – Option 3 is favoured All Validated Objections will go through unless New Supplier objects within time limit  Outcome of Working Group – Additions to MPD03 Supplementary Information detailing how process must be applied by Suppliers  Working Group invite to Nominees will follow

18th May 2011Page 44 5 February 2016Page 44 RMDS Customer Satisfaction Technical Overview & Results for 2010 Paul Fuller May 2011

18th May 2011Page 45 5 February 2016 Overview 1. Quantitative Results 2. Qualitative Results and Responses 3. RMDS Actions

18th May 2011Page 46 RMDS Customer Satisfaction Survey 2010 – Quantitative Results

18th May 2011Page 47 Comment Recent IPT And Cutover  “Timing and communication has much improved.” Website:  “Content added to events in the Calendar could be stored somewhere else as well in a more accessible, easily identifiable way”  “Search Calendar by document - or store documents differently.”  “Information and documents can be difficult to find.”  “Sometimes CRs are included in the Calendar and not in the CR section.”  “It's difficult to identify Harmonisation CRs.”  “The HRDS section needs improvement - most of the documentation relating to Harmonisation is still in the calendar or CR section - it would be difficult for new users to get up to speed on Harmonisation as the information seems to be in many locations”. RMDS Customer Satisfaction Survey 2010 – Qualitative Results & Actions Response Recent IPT And Cutover  Thank you! Website:  Google search.  In Development  Calendar Search  ARIS Search  CRs are only published on website when they are approved.  Add jurisdiction column to CR Webpages  HRDS section will be overhauled following the publication of Baseline v2.0. In the meantime a link to the CR section and calendar will be added to the HRDS website.

18th May 2011Page 48 Comment Extranet:  “Would be useful to be able to export on-screen information to CSV”  “Searching for messages: The results don't seem to be displayed in any order. The ability to sort would be beneficial.”  “Resetting passwords is a difficult and lengthy process”. Communications:  “I find the RMDS team extremely helpful and good to work with.”  “Use a query management tool to track queries/responses” RMDS Customer Satisfaction Survey 2010 – Qualitative Results & Actions Response Extranet:  MCR 179 facilitates this.  This has been forwarded to the Extranet team for investigation. Will revert to market on this.  This is necessary due to data protection requirements. Communications:  Thank you.  Cannot be justified on expense grounds. Business processes have been overhauled in late 2011 to improve queries/responses tracking.

18th May 2011Page 49 RMDS Actions ActionTarget Date Implement Google search tool for RMDS Website.Q Add jurisdiction column to DR and MCR WebpagesQ Add DR and MCR page links and Calendar link to HRDS Website.Q Overhall HRDS Website following publishing of Baseline 2.0Q Investigate Extranet search facility.Q2 2011

18th May 2011Page 50 Market Design Update Jessica Gregory, RMDS

18th May 2011Page 51 June 2011 Market Release  MCR 179  Went live successfully on  Any issues with accessing files contact RMDS at

18th May 2011Page 52 June 2011 Market Release  June Release  IPT  IPT began on Monday  All is going well and aim to have all evidence with Gemserv by  Please submit evidence as and when you collect it.  Gemserv aim to have their report to CER by  We aim to have report from CER by  Cutover  RMDS sent the document “Market Approach to Cutover June 2011 V0.4.doc” to MPs on for comment and review.  All MPs have been contacted regarding times that they are required to be involved in cutover process.  Reminder: Please ensure any backlog of message resend requests have reached MRSO by

18th May 2011Page 53 IGG Meeting  AOB

18th May 2011Page 54 Next Steps  Proposed Diary dates for IGG meetings in 2011: Proposed dates are on Calendar of Events on RMDS website

18th May 2011Page 55 Next Steps Conference Calls:  Thursday  Thursday Proposed dates are on Calendar of Events on RMDS website  Call details are as follows:  Number: PIN :  Contingency number remains: PIN: 80490

18th May 2011Page 56 Thank You