November 2014 I.T. Service and Support Committee

1Presentation Venue / Date & Time I.T. Service and Support Committee To deliberate and make recommendations on general matters related to the provision of information technology (I.T.), computing, and telecommunications at OIST To ensure that the Information Services Section delivers the best possible IT service and support to meet the full range of research, academic, and administrative requirements at OIST The Committee includes representatives from all business areas of The University Research Academic Administrative

2Presentation Venue / Date & Time ITSSC Recommendations and Policy 1 st ITSSC Meeting Recommendation on centralization of telecommunications services and devices Working group formed to discuss standardization of hardware and support 2 nd ITSSC Meeting Output of the working group on standardization of hardware and support approved as a recommendation Usage policy for telecommunications service and devices approved as a recommendation

3Presentation Venue / Date & Time ITSSC Recommendations and Policy 3 rd ITSSC Meeting PRP for telecommunication service and devices approved with corrections Approved and published as PRP section 18 Policy to be drafted regarding visitor and personal devices Working group to be formed to discuss administrative computing 4 th ITSSC Meeting Policy regarding visitor and personal devices approved as a recommendation Output of the working group on administrative computing approved as a recommendation

4Presentation Venue / Date & Time ITSSC Recommendations and Policy 4 th ITSSC Meeting - continued Policy regarding the specification and purchasing of corporate systems approved Approved and published in PRP section 17 Asset tracking and the mandatory installation of an asset tracking client onto all hardware raised, to be discussed further

5Presentation Venue / Date & Time Ongoing Discussions 5 th ITSSC Meeting Discussions around asset tracking and audit Recommendation yet to be made First draft of a Service Level Agreement (S.L.A.) reviewed 2 nd draft pending Accounts access, extension and forwarding discussed Pending further discuss and recommendation

6Presentation Venue / Date & Time Summary I.T. service and support touches on all areas of The University Discussions of policy around I.T. are often complex, requiring input from all areas Policy is often influenced by reporting and governance requirements, necessitating close communication with compliance section The ITSSC has facilitated open discussion of I.T. services and support, and the creation of recommendations on policy