A VOLUNTEER SPECIALIST’S ROLE DURING A DISASTER

2-1-1’s Role serves as a comprehensive and primary entry point into community service information and referral (I&R). In the event of a disaster, will be there to connect callers to information, relief and recovery resources.

Tools Provided to the Volunteer Specialist Computer Telephone List of disaster-related information

A Disaster Volunteer’s Role To provide up-to-date information to callers with disaster related services. Each volunteer is expected to:  Provide information and referral as needed  Document caller demographics, needs and referrals made  Provide follow-up calls as required or necessary

Examples of Calls During a Disaster  Location of Shelters  Basic Needs: chain of aid and agencies giving help and eligibility  Health Issues  Volunteering & Donations  Mental Health Issues  Transportation (i.e. road closures, mass transit updates, etc.)  Power Outages  Debris Clean-up

2-1-1 Assisted Callers with Hurricane Katrina – August 2005

2-1-1 Assisted Callers with Sullivan County – June 2006

2-1-1 Assisted Callers Mamaroneck, NY – April 2007

2-1-1 Assisted Callers in the Hudson Valley Region, NY – August 2011 Tropical Storm Irene

2-1-1 Contact Information Lini Mathew Regional Database Director Phone: or- Claire Satenberg Call Center Director Phone: