Vulnerability * Ofgem’s definition of vulnerability is when a consumer’s personal circumstances and characteristics combine with aspects of the market to create situations where he or she is: Significantly less able than a typical consumer to protect or represent his or her interests in the energy market; and/or Significantly more likely than a typical consumer to suffer detriment, or that detriment is likely to be more substantial

pensionable age children under 5 disabled chronically sick hearing losssight loss

Suppliers accessible information password protection bill nominee prepayment meters meter readings gas safety check

DNO planned shutdown regular updates voluntary partners password scheme meals / hotels generators

GDN alternate heating and cooking facilities prioritisation over duration of work keep warm packs password scheme hardship funds

Future developments: * Review of PSR needs codes * Consideration for single utility PSR * Shared data

How to apply:  : By phone – you can find your supplier’s phone number on your bill  : Online / by – via your supplier’s website

Working together internal awareness face to face engagement website signposting newsletters event promotion

Questions