By : Y N Jagadeesh Trainer – Soft skills Blue HR Solutions
Communication (from Latin "communis", meaning to share) is the activity of conveying information through the exchange of thoughts, messages, or information, as by speech, visuals, signals, writing, or behavior. Communication is defined as “any act by which one person gives to or receives from another person information about that person's needs, desires, perceptions, knowledge, or affective states.
SENDER RECEVER CHANNELS OF MESSAGE COMMUNICATION EncodeDecode RESPONSEFEEDBACK
COMMUNICATION VERBAL ORAL WRITTEN NON VERBAL BODY LANGUAGE
Knowledge on concept Oral Voice Concept Words Formation Sentence Formation Clear Ups & Downs Pace & Pause VERBAL COMMUNICATION
Oral communication implies communication through mouth. It includes individuals conversing with each other, be it direct conversation or telephonic conversation. Speeches, presentations, discussions are all forms of oral communication
Writing is the representation of language in a textual medium through the use of a set of signs or symbols
Non – Verbal Communication Body Language postureGestures Eye Contact Facial Expression
Body Language is the communication of personal feelings, emotions, attitudes, thoughts through body movements.
Posture: It is the Position or Pose of appearance Example: Way of Standing, Way of sitting, Etc..,
The way of standing position
The way of sitting position
Gestures: The way how you move your show your body parts like Hands, Legs, Etc..,
Facial Expressions Showing our feelings on Face like Navras feelings
Eye Contact By Maintaining eye contact we can grab the attention of listeners We can understand there feelings We can communicate with them
By Learning By Practicing
Communication skills are major part of Soft skills which is required to maintain good relationship with people