Deluxe Transformation 1 YESTERDAY BUSINESS TRANSFORMATION Changing and unclear focus Dying product line Internally focused Leadership divergent Slow, stodgy, inefficient Lack of financial discipline Lowest stock price in history-$6 Become the best at helping small businesses and financial institutions grow TODAY Clear and stable strategy Portfolio of services Customer focused Leadership unified 5 th year of growth Financial and efficiency discipline Highest stock price in history-60$ Celebrating 100 years in 2015

Evolution to a Learning Organization Behaviors Lecture series Tele-Classes Learning Labs eLearning Business Simulation Executive Road Show Manager Series Learning Grant Vision Leader Conference Red Means Grow Strategy Mission Virtual Conference Videos Online Orientation Employment Brand Talent Management Effectiveness Individual Development Plans Leader Development Videos Social Media Live Webinars Online tools Conversation Roadmaps Thinking Like a General Manager Executive Development SharePoint

Transformational Learning Heorhiadi, 2006 REJECTING Elaborating existing frames of references UNDERSTANDING Learning new frames of references USING Transforming points of view INTEGRATING Transforming habits of mind OTHER PERSPECTIVE REFLECTIVE DISCOURSE MENTORING COMMUNITY COMMITTED ACTION

Guarded Fearful Uncertain Open Engaged Transparent Participation & Engagement Knowledge & Understanding INTEGRATING Embedded Communication Channel USINGUNDERSTANDINGREJECTING

Be Brave Act Now Be Persistent Take Risks Stay Focused Eliminate Ego Act with Conviction Believe in What’s Possible Stay Committed Be Present Listen Wholeheartedly “I learned that courage was not the absence of fear, but the triumph over it. The brave man is not he who does not feel afraid, but he who conquers that fear.” Nelson Mandela