Diversity in Technical Writing Reader/Purpose/Situation
3 general stages: planning multiple drafting revising Not strictly linear Personal writing process
Analyzing readers Who? Why? How? Attitude? Knowledge? Preferences?
Analyzing Purpose 1. What the writer wants the reader to know/do 2. What the reader(s) want(s) to know/do *Different readers could have different purposes
Analyzing Purpose To instruct To record To inform (for decision making) To inform (without decision making) To recommend To persuade To interest
Analyzing the Writing Situation Organization’s environment may help or hinder your writing 1. Roles & authority of you & readers 2. Communication atmosphere 3. Preferences for specific documents, formats, types of info 4. Org’s relationship w/ community, customers, competitors, unions, gov’t agencies
Analyzing the Writing Situation 5. gov’t regulations controlling actions and communication about those actions 6. Trade or professional associations with standards or ethical codes *Must work there to understand (each org. is a unique combo of individuals, systems, relationships, goals, and values)
Gathering Information 1. Accurate 2. Relevant to readers and purpose 3. Up-to-date or timely
Organizing the Information 1. Grouping info into topics Obvious segments? (ex: stages of process) Some info shares a major focus? (ex: cost) Readers prefer same topics to appear? (ex: benefits as separate section)
Grouping Information Within a Topic Which order will enable the reader to: 1. Understand the material easily? (ex: product descriptions) 2. Use this document? (ex: instructions; decision making) 3. Accept this document? (ex: company memo)
Rough draft Don’t worry about grammar, punctuation, spelling Follow initial plan Write quickly Keep reader and purpose in mind
Content Organization Headings Openings and closings Graphic aids Language Reader usability
Remember that no one writes a perfect first draft!