Chapter 5- Listening and Responding Skills

Slides:



Advertisements
Similar presentations
Listening Chapter 8. Listening Relational Climate is the level to which we feel safe, supported and understood within a relationship. It is basically.
Advertisements

Communication Skills Chapter 14
Copyright © 2010, 2007, 2004 Pearson Education, Inc 1 Prepared By: Renee Brokaw University of North Carolina, Charlotte This multimedia product and its.
1 Chapter 7 Listening Listening Inter-Act, 13 th Edition Inter-Act, 13 th Edition.
Listening. We need listening the most in our lives, but learn it the least! What is the difference between hearing and listening? Listening is like breathing,
Chapter 5 Listening and Responding This multimedia product and its contents are protected under copyright law. The following are prohibited by law: Any.
Listening “Seek first to understand… Then to be understood.”
Listening & Responding
COMMUNICATION.  Communication consists of a person sending a message and another person receiving the message.  The purpose of communication is to ensure.
Copyright © Allyn & Bacon 2009 Public Speaking: An Audience-Centered Approach – 7 th edition Chapter 4 Listening To Speeches This multimedia product and.
Chapter 5 Objectives Describe the listening process
Active Listening.
Speech Fundamentals Chapter 4: Listening.
Listening Chapter Five. After completing this chapter, you will be able to define listening and effective listening explain the steps in the listening.
EFFECTIVE LISTENING SKILLS
Teaching Research Assistance to Childcare Providers Effective Communication.
Section 8.1 Defining Communication
INTRODUCTION TO PUBLIC SPEECH GETTING STARTED A journey of a thousand miles begins with a single step. - Chinese Proverb.
Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. Slide 1.
1 Listening Listening 7: Inter-Act, 13 th Edition 7: Inter-Act, 13 th Edition.
1 Listening Listening 7: Inter-Act, 13 th Edition 7: Inter-Act, 13 th Edition.
LISTENING EFFECTIVELY
Active Listening Listening carefully to what the speaker is saying, without judgment or evaluation. Listening to both the content of the message as well.
Listening. Why Do We Listen? To understand and retain information To evaluate the quality of messages To build and maintain relationships To help others.
Listening Effectively
Chapter 4: Are you Listening?
Listening Introduction to Speech. Listening This skill begins with a decision. Hearing comes naturally, but listening is a learned social skill. You have.
Why Empathy Matters By Mrs. Irina Stepanyan.
Empathic Listening “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved. Essentials of Human Communication, 7 th Edition Joseph A. DeVito Hunter College.
LISTENING SKILLS. A. Defining Listening 1. Hearing vs. listening - Hearing is a physical process in which sound waves enter the ear, but listening is.
Listening (It’s just as important as speaking!). Listening v. Hearing What is hearing? The act of receiving sound What is listening? The 4-step process.
Chapter 6 Listening.
Listening: Accurate Receiving Chapter 6 Person to Person.
Chapter Five--Listening  We spend more time listening than talking, reading, or writing.  50% of our waking time is listening; if you aren’t a good listener.
© 2012 by Robert W. Lucas Chapter 5: Listening to the Customer.
Defining Communication
Listening & Responding to Others
Language Proficiency and Skill Development Course.
Improving Communication Unit 3: Management Challenges.
Chapter 6 Effective Listening. Distinguishing the Difference: Hearing and Listening Hearing is the physical process of receiving audio stimuli, but not.
Communication skills seek first to understand than to be understood.
Chapter 10 Listening. What do you think?  Why do you think effective listening is so important to communication?
Mindful Listening Ch: 5. topics covered The Listening Process Obstacles to Mindful Listening Forms of Nonlistening Adapting Listening to Communication.
Pharos University In Alexandria Faculty of Mass communication Communication Skills Dr. Enjy Mahmoud Dr. Enjy Mahmoud Week #:5 Lecture #:5 Fall
Essentials of Human Communication, 7th Edition
Listening. Good listening paramount of some positions Importance of listening skills for a speaker Hearing vs. listening.
©2007 by the McGraw-Hill Companies, Inc. All rights reserved. 2/e PPTPPT.
Looking Out/Looking In Thirteenth Edition 7 Listening CHAPTER TOPICS.
Copyright (c) Allyn & Bacon 2008 Essentials of Human Communication, 6/e Chapter Three: Listening in Human Communication This multimedia product and its.
True or False? It is possible to listen without hearing. It is possible to hear without listening.
Listening Chapter 3.
Unit 2 Analyzing an Audience. Unit 2 Analyzing an Audience.
(It’s just as important as speaking!)
Listening Chapter 9 ‘The reason why we only have two ears and only one mouth is so that we may listen the more and talk the less.’ Diogenes, in the third.
CHAPTER 7 – LISTENING TEXT PAGES 235 – 259 (STOP ON 259)
Chapter 4 Creating Common Meaning to Attain Transformational Outcomes
Chapter Three: Listening
The most basic of all human needs is to be understood...
Chapter 3 Listening.
PRESENTATION ON LISTENING SKILLS.
How is this different from hearing?
Chapter 6 Listening.
(It’s just as important as speaking!)
The Power of Listening                         .
Listening Skills.
Ch. 3 Listening Hearing vs. Listening Importance for Speechmaking
Chapter 5 Objectives Describe the listening process
COMMUNICATION IS……. COMMUNICATION IS THE ART OF TRANSMITTING INFORMATION, IDEAS AND THOUGHTS FROM ONE PERSON TO ANOTHER.COMMUNICATION IS THE PROCESS OF.
Chapter 5 Listening and Responding
Presentation transcript:

Chapter 5- Listening and Responding Skills SPCH 153

Hearing vs. Listening Hearing= Physiological process of just decoding sounds Listening= Complex process of selecting, attending to, creating meaning from, remembering, and responding to verbal and nonverbal messages.

Five Elements of Listening Process Selecting Attending Understanding Remembering Responding

Listening Styles Listening Style- Preferred way of making sense out of spoken messages Four Styles: People Oriented Action Oriented Content Oriented Time Oriented Not mutually exclusive.

Listening Barriers Being self-absorbed Unchecked emotions Criticizing the speaker Different Speech rate and thought rate Information overload External noise Listener apprehension

Improving as a listener Stop Look Listen Determine listening goal Transform barriers into goals Summarize details of the message Weave summaries together into a major point Listen to challenging material

Empathic Listening Skills Socially decenter- imagine what others are thinking Think how you would react Reflect on what you know about the other Think about how you think most would react Imagine how the partner is feeling

Critical listening skills Critical listening- evaluate the quality, appropriateness, value, or importance of information Assess information quality Avoid jumping to conclusions

Responding skills Don’t interrupt Ask appropriate questions Accurately paraphrase Provide well-timed responses Provide usable information Avoid unnecessary details Be descriptive rather than evaluative