Andy Brookes Head of Organisational Change Lincolnshire County Council Design and Business Improvement for Public Services: A Local Authority Perspective

What are the challenges facing public services delivery? Increased expectations Quality Responsiveness Access Flexibility Personalisation Joined-up delivery ‘Total Place’ Partnership working Rate of change new agendas Increased demand e.g. Ageing population Climate change Budget cuts Efficiency targets Political uncertainty

How can we respond to these challenges? ……Do things Differently ……..By being creative and innovative …….e.g. using ‘design thinking’?

The 'double diamond' model

The innovative organisation Change/Improvement projects, initiatives, ideas Learning – skilled and knowledgeable workforce with the capacity to change and innovate Culture – within which innovation and change can flourish

Where next?  Make ‘design thinking’ part of the menu of approaches  …….But don’t sell it as a panacea!  Prototype design thinking on real change initiatives  Create space for design thinking….time and place  Continue to build innovation skills  Continue to build an innovative culture