Network Intelligence, Monetizing the Meter Mauricio Arango Sun Microsystems January 21, 2010

Introduction Telco industry needs to steer away from "dumb pipe provider" concerns and focus on smart networks Business reality presents large challenges and opportunities Smart telco networks are about extracting higher business value from network infrastructure – via Network Intelligence layer

4G Business Challenges and Opportunities Faster pace of business with more dynamic & complex network – Smartphones – Device-based applications – Femtocells Enhaced service quality and customer experience

4G Business Challenges and Opportunities Increased regulation – Higher operations visibility – Restrictions while driving Interaction with other complex systems – Transportation – Power grid – Social networks

Need for Network Intelligence layer Extract higher business value from network events in realtime via: – Continous monitoring – Simplified integration of network and business application layers – event-driven – Connecting dots in realtime – correlation

Network Intelligence builds on: Business Intelligence Performance monitoring Traffic monitoring Fault management Policy-based management Deep Packet Inspection (DPI)‏

Network Inteligence adds: Sharing of events across management silos Connecting dots in realtime – stream based processing - event correlation Integration of business processes with network operations processes Event-driven architecture

SLA management use case - consumer mobile broadband access Service level guarantees: throughput, packet loss, latency, jitter Monitoring via: DPI, device agent SLA tracker – detects SLA violation events Integrates: CRM, billing, device management, service portal, data warehouse

SLA management use case - consumer mobile broadband access Event routing – Messaging system SLA Tracker DPI Device Mgmt Data warehou se Packet loss & delay measurement Throughput measurement SLA violation event CRM Billin g Servic e Portal Event stream processing app (CEP)

Service restriction while driving use case Block usage while user is in a moving motor vehicle Monitor: device location, vehicle device presence

Service restriction while driving use case Event routing – Messaging system In-vehicle usage tracking & restriction Location collector In-vehicle presence collector Data warehou se Location change event In-vehicle presence event Disable device event CRM Service Portal Enable device event Device Mgmt Event stream processing app (CEP)

Service problem monitoring via social networks Identify potential service problems by from patterns of communication in social networks such as Twitter Search for keywords related to service problems, track over time and location Generate trouble investigation events

Service problem monitoring via social networks Event routing – Messaging system Text streams tracking Twitter event collector Data warehou se Investigation event Problem investigation workflows Event stream processing app (CEP)‏

Technologies and Products for Network Intelligence Event stream processing – Complex event processing (CEP) Application servers Messaging middleware Data caching – fast access to state info Databases

Event-driven Architecture Event routing Event producer Event routing Event consumer/ producer Event consumer/ producer Event consumer Event consumer Event producer Simplified integration via decoupling between producers & consumers Producers don't know about consumers and viceversa Events are common info Horizontal scaling

Conclusions Smart not dumb networks – higher complexity of network infrastructure Extraction of higher business value from network requires new functional layer – Network Intelligence (NI)‏ NI offers simplified integration via Event- driven Architecture NI enables realtime analysis via Complex Event Processing