Working around Underground Pipes and Cables

Who we are Dial Before You Dig is a not for profit member based association. Dial Before You Dig provides a free national community service designed to protect and prevent damage to underground infrastructure. Dial Before You Dig is a single point of contact to get plans from most asset owners Dial Before You Dig also aims through education and awareness to protect excavators who work around these assets from injury, and death. Lodging an enquiry with Dial Before You Dig is free via web or mobile device at or call 1100 during business hours. You don’t need to download any apps. You must register via the web to use the mobile version.

Who are DBYD Members? utilities local government government departments universities industry ports airports chemical companies energy companies Private asset owners

How Dial Before You Dig Works Customer Dial Before You Dig Member 1 Member 2 Member 3 Member 4 Enquiry Confirmation Notification Central Enquiry & Notification Service Utility response

Your Duty of Care It's important you know what your obligations are when it comes to protecting Australia's underground networks. All excavators have a Duty of Care to observe with regard to underground networks when digging. It is the excavator who is held responsible. Underground network information should be sought in advance to excavation by using the free Dial Before You Dig service. Should the scope of works change, or plan validity dates expire, you must submit a new Dial Before You Dig enquiry. Always perform an onsite inspection for the presence of assets. Should you require an onsite location, contact the asset owners directly. Keep your plans with you on site Proving you have shown all reasonable duty of care will assist in the reduction of damage bills

Your Duty of Care Never assume the alignment or depth of underground infrastructure. Follow any instructions issued with plans and ask for help from the asset owner if you need it Excavators must dig manually when excavating or working close to underground networks. Protect underground assets if you are working in close proximity. If you damage an underground asset you must advise the asset owner immediately.

How to avoid damage What can you do to avoid damage to underground networks? Understand & Demonstrate your “Duty of Care” Follow the “Four P’s” Plan – Dial Before You Dig Pothole – Preferably by hand Protect - Identify and only then Proceed

Lodging an enquiry Register at 1100.com.au 24/7 Lodge enquiries at 1100.com.au Use your mobile device 1100.com.au Call us – 1100 during business hours

The Mobile Web Service Workflow Go to safari on your device and enter 1100.com.au You don’t need to download an app. Mobile devices will be automatically pushed to the mobile version Choose “lodge an enquiry Enter your username and password Accept the Terms and Conditions Hit the green Log In button

What are you planning to do? Enter the Enquiry Details using the drop downs

Show Us the dig site on the Map using the drawing tools at the top Line, Circle or Polygon (Area)

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