Chapter 8 - slide 1 Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall Chapter Six Products, Services, and Brands Building Customer Value.

Slides:



Advertisements
Similar presentations
DASAR-DASAR PEMASARAN
Advertisements

Products, Services, and Brands Building Customer Value
Product and Services Strategy
PRESENTATION NO:1 PRESENTED TO:MAM AMARA AKRAM
Product, Services, and Brands: Building Customer Value
Chapter Eight Product and Branding Strategy
Chapter Eight Product and Branding Strategy
Product and Services Strategy
Product and Services Strategy
Learning Goals Understand products and the major classifications of products and services Learn the decisions companies make regarding their products and.
Product, Services, and Branding Strategy 8 Principles of Marketing.
Principles of Marketing
Chapter Eight Product and Branding Strategy
Product, Service, and Branding Strategies
Objectives Be able to define product and know the major classifications of products and services. Understand the decisions companies make regarding their.
Product, Services, and Brands: Building Customer Value
12 Setting Product Strategy
Marketing Management (MKT 261)
Product, Services, and Branding Strategy
Chapter 1 Product, Services, and Branding Strategy
7-1 Chapter Seven Product, Services, and Branding Strategy.
8-1 Chapter 8 Product and Services Strategy. 8-2 What is a Product? ProductA Product is anything that can be offered to a market for attention, acquisition,
Product and Services Strategy
Kotler / Armstrong 11e, Chapter 8 A _____ is anything that can be offered to a market that might satisfy a need or a want. 1.position 2.product 3.promotion.
Products, Services & Brands Chapter: 8 Lec: 7a. What is a product? Product Anything that could be offered to a market for attention, acquisition, use,
CHAPTER 2: Introduction to Product
Product, Services, and Branding Strategies Chapter 9.
8-1 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall i t ’s good and good for you Chapter Eight Product, Services, and Brands: Building.
Chapter 8 - slide 1 Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall Chapter Eight Products, Services, and Brands: Building Customer.
Chapter 8 - slide 1 Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall Chapter Eight Product, Services, and Brands Building Customer.
8-1 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall i t ’s good and good for you Chapter Eight Product, Services, and Brands: Building.
Chapter 8 - slide 1 Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall Chapter Eight Product, Services, and Brands: Building Customer.
Products, Services and Brands: Building Customer Value.
Chapter 07 Customer-Driven Marketing Strategy: Creating Value for Target Customers.
Chapter 8 - slide 1 Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall Chapter Eight Products, Services, and Brands: Building Customer.
Chapter 8 - slide 1 Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall Chapter Eight Products, Services, and Brands: Building Customer.
Chapter Eight Product, Services, and Brands: Building Customer Value Copyright ©2014 by Pearson Education, Inc. All rights reserved.
Product and Services Strategy
8-1 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall i t ’s good and good for you Chapter 4 Product, Services, and Brands: Building.
Chapter 8 - slide 1 Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall Chapter Eight Product, Services, and Brands: Building Customer.
Global Edition Chapter Eight Product, Services, and Brands: Building Customer Value Copyright ©2014 by Pearson Education.
1 Chapter 8 Product and Services Strategy. 2 What is a Product? Product A Product is anything that can be offered to a market for attention, acquisition,
Product, Services, and Branding Strategy Chapter 8.
Chapter 8 - slide 1 Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall Chapter Eight Products, Services, and Brands Building Customer.
Product, Services, and Branding Strategy What is a Product? Anything that can be offered to a market for attention, acquisition, use, or consumption.
Chapter 8 - slide 1 Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall Chapter Eight Products, Services, and Brands: Building Customer.
Marketing II Chapter 7: Products, Services, and Brands: Building Customer Value.
Principles of Marketing Global Edition
1 Chapter 7 Product, Services, and Branding Strategy.
Product, Services & Branding Strategy 8 Principles of Marketing.
Chapter 8 - slide 1 Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall Chapter Eight Product, Services, and Branding Strategy.
Products, Services, and Brands Building Customer Value.
Chapter 9 - slide 1 Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall Chapter Nine Product, Services, and Brands Building Customer Value.
Chapter Eight Product, Services, and Brands: Building Customer Value.
Course Name: Principles of Marketing Code: MRK 152 Chapter: Five Products Building Customer Value.
Product, Services, and Brands: Building Customer Value Copyright ©2014 by Pearson Education, Inc. All rights reserved.
8-1 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall i t ’s good and good for you Chapter Eight Product, Services, and Brands: Building.
Products, Services, and Brands
Products, Services and Brands: Building Customer Value
Product, Services, and Brands: Building Customer Value
Principles of Marketing
Setting Product Strategy
PRODUCT Kotler, P. & Armstrong, G., 2006, Principles of Marketing, New Jersey: Pearson Education, Inc., Ch.8.
Product, Services, and Branding Strategy
Principles of Marketing
Product, Services, and Branding Strategy
Principles of Marketing
CHAPTER 8 Products, services, brands: Building customer value
Presentation transcript:

Chapter 8 - slide 1 Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall Chapter Six Products, Services, and Brands Building Customer Value

Chapter 8 - slide 2 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall Product, Services, and Branding Strategy What Is a Product? Product and Services Decisions Branding Strategy: Building Strong Brands Services Marketing Topic Outline

Chapter 8 - slide 3 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall What Is a Product? Product is anything that can be offered in a market for attention, acquisition, use, or consumption that might satisfy a need or want Experiences represent what buying the product or service will do for the customer Products, Services, and Experiences

Chapter 8 - slide 4 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall What is a Service? A form of product that consists of activities, benefits, or satisfactions offered for sale that are essentially intangible and do not result in the ownership of anything. –Examples: banking, hotel, airline, retail, tax preparation, consulting, home repairs.

Chapter 8 - slide 5 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall What Is a Product? Consumer products Product and Service Classifications Industrial products

Chapter 8 - slide 6 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall What Is a Product? Consumer products are products and services for personal consumption Classified by how consumers buy them –Convenience products –Shopping products –Specialty products –Unsought products Product and Service Classifications

Chapter 8 - slide 7 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall What Is a Product? Convenience products are consumer products and services that the customer usually buys frequently, immediately, and with a minimum comparison and buying effort –Newspapers –Candy –Fast food Product and Service Classifications

Chapter 8 - slide 8 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall What Is a Product? Shopping products are consumer products and services that the customer compares carefully on suitability, quality, price, and style –Furniture –Cars –Appliances Product and Service Classifications

Chapter 8 - slide 9 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall What Is a Product? Specialty products are consumer products and services with unique characteristics or brand identification for which a significant group of buyers is willing to make a special purchase effort –Medical services –Designer clothes –High-end electronics Product and Service Classifications Sansui high end 20 band sterio equilizer

Chapter 8 - slide 10 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall What Is a Product? Unsought products are consumer products that the consumer does not know about or knows about but does not normally think of buying –Life insurance –Funeral services –Blood donations Product and Service Classifications

Chapter 8 - slide 11 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall Product Classifications Consumer Products Shopping Products > Buy less frequently > Gather product information > Fewer purchase locations > Compare for: Suitability & Quality Price & Style Convenience Products > Buy frequently & immediately > Low priced > Many purchase locations > Includes: Staple goods Impulse goods Emergency goods Specialty Products > Special purchase efforts > Unique characteristics > Brand identification > Few purchase locations Unsought Products > New innovations > Products consumers don’t want to think about > Require much advertising & personal selling

Chapter 8 - slide 12 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall What Is a Product? Industrial products are products purchased for further processing or for use in conducting a business –Classified by the purpose for which the product is purchased Materials and parts Capital Supplies and Services Product and Service Classifications

Chapter 8 - slide 13 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall What Is a Product? Capital items are industrial products that aid in the buyer’s production or operations Materials and parts include raw materials and manufactured materials and parts usually sold directly to industrial users Supplies and services include operating supplies, repair and maintenance items, and business services Product and Service Classifications

Chapter 8 - slide 14 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall What Is a Product? Organization marketing consists of activities undertaken to create, maintain, or change attitudes and behavior of target consumers toward an organization Organizations, Persons, Places, and Ideas

Chapter 8 - slide 15 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall What Is a Product? Person marketing consists of activities undertaken to create, maintain, or change attitudes and behavior of target consumers toward particular people Organizations, Persons, Places, and Ideas

Chapter 8 - slide 16 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall What Is a Product? Place marketing consists of activities undertaken to create, maintain, or change attitudes and behavior of target consumers toward particular places Organizations, Persons, Places, and Ideas Social marketing is the use of commercial marketing concepts and tools in programs designed to influence individuals’ behavior to improve their well-being and that of society

Chapter 8 - slide 17 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall Product and Services Decisions Product attributes are the benefits of the product or service Quality Features Style and design Individual Product and Service Decisions Zonkey Boot: shoes and boots (the Creative Agency of the City of Vienna)

Chapter 8 - slide 18 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall Product and Services Decisions Product quality includes level and consistency Quality level is the level of quality that supports the product’s positioning Conformance quality is the product’s freedom from defects and consistency in delivering a targeted level of performance Individual Product and Service Decisions

Chapter 8 - slide 19 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall Product and Services Decisions Product features are a competitive tool for differentiating a product from competitors’ products Product features are assessed based on the value to the customer versus the cost to the company Individual Product and Service Decisions

Chapter 8 - slide 20 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall Product and Services Decisions Style describes the appearance of the product Design contributes to a product’s usefulness as well as to its looks Individual Product and Service Decisions

Chapter 8 - slide 21 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall life is good t shirts history

Chapter 8 - slide 22 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall Product and Services Decisions Brand is the name, term, sign, or design—or a combination of these— that identifies the maker or seller of a product or service Brand equity is the differential effect that the brand name has on customer response to the product and its marketing Individual Product and Service Decisions

Chapter 8 - slide 23 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall Product and Services Decisions Packaging involves designing and producing the container or wrapper for a product Labels identify the product or brand, describe attributes, and provide promotion Individual Product and Service Decisions

Chapter 8 - slide 24 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall Product and Services Decisions Product line is a group of products that are closely related because they function in a similar manner, are sold to the same customer groups, are marketed through the same types of outlets, or fall within given price ranges Product Line Decisions

Chapter 8 - slide 25 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall Product and Services Decisions Product line length is the number of items in the product line Line stretching Co. can lengthen its products beyond its current products Line filling Adding more items within the present range of line Product Line Decisions

Chapter 8 - slide 26 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall Product and Services Decisions Product mix consists of all the products and items that a particular seller offers for sale Width: No of product lines co. offer Length: Total no of products in the line Depth: No of versions of a line Consistency: How closely related with the product lines Product Mix Decisions

Chapter 8 - slide 27 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall Brand represents the consumer’s perceptions and feelings about a product and its performance. It is the company’s promise to deliver a specific set of features, benefits, services, and experiences consistently to the buyers Branding Strategy: Building Strong Brands

Chapter 8 - slide 28 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall Branding Strategy: Building Strong Brands Brand strategy decisions include: Product attributes Product benefits Product beliefs and values Brand Positioning

Chapter 8 - slide 29 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall Branding Strategy: Building Strong Brands Desirable qualities 1.Suggest benefits and qualities 2.Easy to pronounce, recognize, and remember 3.Distinctive 4.Extendable 5.Translatable for the global economy 6.Capable of registration and legal protection Brand Name Selection

Chapter 8 - slide 30 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall Branding Strategy: Building Strong Brands Manufacturer’s brand Brand Sponsorship Private brand

Chapter 8 - slide 31 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall Branding Strategy: Building Strong Brands Licensed brand Brand Sponsorship Co-brand

Chapter 8 - slide 32 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall Services Marketing Government Private not-for-profit organizations Business services Types of Service Industries

Chapter 8 - slide 33 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall Services Marketing In addition to traditional marketing strategies, service firms often require additional strategies Service-profit chain Internal marketing Interactive marketing Marketing Strategies for Service Firms

Chapter 8 - slide 34 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall Services Marketing Service-profit chain links service firm profits with employee and customer satisfaction Internal service quality Satisfied and productive service employees Greater service value Satisfied and loyal customers Healthy service profits and growth Marketing Strategies for Service Firms

Chapter 8 - slide 35 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall Services Marketing Internal marketing means that the service firm must orient and motivate its customer contact employees and supporting service people to work as a team to provide customer satisfaction Internal marketing must precede external marketing Marketing Strategies for Service Firms

Chapter 8 - slide 36 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall Services Marketing Interactive marketing means that service quality depends heavily on the quality of the buyer-seller interaction during the service encounter Service differentiation Service quality Service productivity Marketing Strategies for Service Firms

Chapter 8 - slide 37 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall Services Marketing Managing service differentiation creates a competitive advantage from the offer, delivery, and image of the service Offer can include distinctive features Delivery can include more able and reliable customer contact people, environment, or process Image can include symbols and branding Marketing Strategies for Service Firms

Chapter 8 - slide 38 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall Services Marketing Managing service quality provides a competitive advantage by delivering consistently higher quality than its competitors Service quality always varies depending on interactions between employees and customers Marketing Strategies for Service Firms

Chapter 8 - slide 39 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall Services Marketing Managing service productivity refers to the cost side of marketing strategies for service firms Employee recruiting, hiring, and training strategies Service quantity and quality strategies Marketing Strategies for Service Firms