Leading Through Change. “To be successful in the future the rate of internal innovation must exceed the rate of external innovation” II > EI.

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Presentation transcript:

Leading Through Change

“To be successful in the future the rate of internal innovation must exceed the rate of external innovation” II > EI

(T + C + ECF) x DE = Success

Anyone who tells you they enjoy change… should seek immediate professional help.

Emotional Response to Perceived Negative Change Stability Immobilization Denial Anger Bargaining Depression Testing Acceptance Time Passive Active Emotional Response

Managing Positive Responses to Change Uninformed Optimism Informed Pessimism Hopeful Realism Informed Optimism Completion Checking Out TIME PESSIMISM

6 Steps in the Change Process Irresistible case for change Vision of the new future Sense of urgency Guiding coalition Plan for small wins Empower others

C + R + I SO From Charles Green – Trusted Advisor

7 Keys to TRUST Tell the truth Be transparent Extend trust and respect Be vulnerable NO games Keep your promises Communicate clearly

Positive Culture FunFamilyFriendsFairFreedomPridePraiseMeaningResults The key elements of a winning culture

1,300,000 interviews : Basic Wow No Surprises Cheer

D M C C M D irection – vivid, clear, inspiring --- shared easurements – specific, observable, focused - binary ompetence – very good at what they do ommunication – open, honest, robust - transparent utual Accountability – all team members iscipline – do this every day

The five keys to accountability 1.100% Clarity + Appropriate Authority & Resources 2.100% Agreement 3.Track & Post 4.Coach, Mentor, Train and Support 5.Reward Success / Punish Failure