© Copyright 2014 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release Performance Dashboard ReliaTel ® Operator Training Performance Reporting Release Training - Version 1.0

© Copyright 2014 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release Performance Dashboard Performance Reporting Categories of reports Basic All implementations Device (vendor) specific Dependent on device vendors included in implementation 2

© Copyright 2014 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release Performance Dashboard Performance Reporting Types of reports Legacy framework New framework 3 Sample – New Framework Sample – Legacy Framework

© Copyright 2014 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release Performance Dashboard Performance Reporting Base reports – combination of legacy and new framework 4 ReportLegacy/New AlarmLegacy Dashboard MetricsNew MonitorLegacy TracerouteNew

© Copyright 2014 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release Performance Dashboard Running a Basic Report (example) 5

© Copyright 2014 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release Performance Dashboard Sample Report Example of the first page of a basic report: 6

© Copyright 2014 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release Performance Dashboard Creating a Custom Report Variety of configuration options enables customization Report can be saved and recalled Process Select the report Basic report is the foundation for the customized report Click Customize this Report General tab Name and description Parameters tab Select parameter options Classes tab Select device class Match class with entity/entities selected Save the report 7

© Copyright 2014 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release Performance Dashboard Creating a Custom Report – General Tab General tab Change report name and description Option to make the report available globally or only to the user ReliaTel Administrator only; not available to operators Click Save as New to save the new report Hint: Click Save as New after configuration is complete. If you click Save as New from this window you have to click the Reports tab, open the new report and click the Customize this Report link to continue. 8

© Copyright 2014 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release Performance Dashboard Creating a Custom Report – Parameters Tab Available parameter configuration options Range of options determined by the basic report selected 9

© Copyright 2014 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release Performance Dashboard Creating a Custom Report – Classes Tab Filter the report to include entities for one or more classes Class selection automatically filters the entities that the report will include Default value is all classes; select the check box for individual classes to apply class filtering Selections in the Classes tab supersedes selections made in the Parameters tab Click Save as New 10

© Copyright 2014 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release Performance Dashboard Retrieving a Custom Report Locate in same group as the base report Sample custom report – Time to Resolve – in Alarm Reports 11

© Copyright 2014 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release Performance Dashboard Creating a Customized Report - Review Variety of configuration options enables customization Report can be saved and recalled Process 1. Select the report Basic/standard report is the foundation for the customized report 2. Click Customize this Report link. 3. Enter a report name and description. Check box ‘Make report available for other users’ is available to ReliaTel Administrator only, not operator. 4. Select parameters that will define report data. Parameters and criteria will vary by report 5. Click Save as New. 6. Select the Reports tab. 7. Locate the custom report, click the link, then click Run Report. 12

© Copyright 2014 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release Performance Dashboard Modifying and Removing a Custom Report Modifying a report 1. Select the report. 2. Click the Customize this Report link. 3. Modify the report parameters. 4. Click Save. If you want to create a new report, rename the report and click Save as New. Removing a report 1. Select the report. 2. Click the Remove this Report link. 13

© Copyright 2014 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release Performance Dashboard Reports – QoS Trend Charts (Histograms) 14 Selecting a chart – look for trend charts (ex: CUCM devices) Uses the legacy framework to generate a trend chart

© Copyright 2014 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release Performance Dashboard Reports – QoS Trend Charts (Histograms) Sample QoS histograms 15

© Copyright 2014 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release Performance Dashboard Setting Up a Standard, New Framework Report Select a report 3. Select a date range 4. Click Run Report 2. Select an entity/collector

© Copyright 2014 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release Performance Dashboard Changing Report Parameters - Collectors 17 Select a report – each displays a description Single entity/collector or multiple entities/collectors Depends on report Multiple entities/collectors selected from list in the system

© Copyright 2014 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release Performance Dashboard Sample Standard CUCM Report This is an example of a CUCM weekly call activity report for a collector, for the first two weeks of the month of September: 18

© Copyright 2014 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release Performance Dashboard Customizing a Report - Date Range Parameters 19 Select Custom Range Select Start Date Select End Date Customized date parameters

© Copyright 2014 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release Performance Dashboard Saving a Customized Report 20 Set the report parameters and click Save Name and describe the report Recall the report No custom reports are shared

© Copyright 2014 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release Performance Dashboard Reports - Archived Segments 21 Archived report data Retrieve report data by archived date segments Each segment is approximately 2 weeks Maximum of 6 segments – as a new segment is added the oldest segment rolls off the list Select archive segment, then run report

© Copyright 2014 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release Performance Dashboard Exporting a Report Set up parameters, run report, click Export. 2. Export progresses to Done state. 3. Click Download; open in application that is.csv enabled.

© Copyright 2014 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release Performance Dashboard Interface Management 23 Split-column menu Filtering Rearrange columns Filtering on a single cell