Chapter 4 Summary by Kenneth Nwachukwu, Devarie Klish

Teams In order to be an effective team, members must communication skills: Cooperation Politeness Patience Enthusiasm Dependability Loyality Building self-esteem

Types of teams Generally there are Three types of teams: formal-teams made for a specific and organized purpose Virtual teams-Made up of members from different locations Informal teams-Teams that come together for a social purpose

team development Once the team is in place, the team will eventually evolve and grow as a team but there are basic steps that teams take: Getting to know each other Learning to work together Working together Being successful

Team Member roles Each member has their own individual role: Facilitator Recorder Timekeeper Encourager

Meeting as a Team When planning a meeting: Reserve a meeting place Send an invitation to those who need to attend Create and send an agenda Start the meeting on time Preview the agenda Encourage participation Keep discussion on topic

Vocabulary Team- two or more people working for the same goal Formal teams- teams created for a specific and organized purpose Virtual teams- members from different locations Informal teams- teams that come together for social purpose Facilitator- helps the team work through steps Recorder-Creates minutes Timekeeper- mindful of time Encourager- positive and influences others Skeptic-challenges the group to prove their solution correct Parliamentary Procedures-Rules for conducting meetings

Chapter 4 pg Sheridan Ward & Rosalinda Ipina

Written Communication A team often creates written reports on its findings and how it has reached its goals. Also, successful teams know that well-written messages reflect competence and professionalism.

Verbal Communication Team members must be able to work together to create presentation and select the person who bests represents the group as a speaker.

Nonverbal Communication Team members must be aware that the way in which a person walks, sits, and listens to others sends nonverbal communication signals.

Leadership Styles Leadership - can be defined as the ability to motivate or guide others Leadership style - the way in which a manager or team leader leads employees or team members laissez-faire - means leader lets someone complete a task on his or her own democratic - leader encourages members or employees to participate in the leadership process autocratic - leader determines policy, procedures, tasks, and responsibility of each team members or employees within the company

Characteristics of an Effective Leader Leaders - people who can motivate and direct others and who can improve a process or situation. They have good communications, are trusted by others, take risks, and lead by example. is self motivated is a motivator, someone who can move others to take action can manage conflict in a team and guide others to build consensus is confident, positive, and sees the glass half full does not feel he or she has to do everything

Overcoming Communication Barriers in Teams Identify the team’s purpose, goal, and objective for the task at hand. Identify each team member’s responsibility for completing the task. Identify ways to communicate with all team members while working on the project Identify the processes needed to get to the solution Identify conflicts as they happen and resolve them