Click to edit Master title style Click to edit Master text styles –Second level Third level –Fourth level »Fifth level 1 CustomerSoft ESP Contact Operations Center

Click to edit Master title style Click to edit Master text styles –Second level Third level –Fourth level »Fifth level 2 ESP FUNCTIONALITY Dual Architecture Ease of Use Share Information across Departments Customization CTI Integration ESPortal

Click to edit Master title style Click to edit Master text styles –Second level Third level –Fourth level »Fifth level 3 Dual Architecture Client Server and Web-Based Maintain operational readiness during internet outages Provide remote access via the internet

Click to edit Master title style Click to edit Master text styles –Second level Third level –Fourth level »Fifth level 4 Ease of Use Intuitive Call Logging and Tracking Automatic Escalation Integration Contract/Service Level Agreement Management Defect Tracking Problem/Solution Search Engine Return Materials Authorization (RMA) Inventory Management

Click to edit Master title style Click to edit Master text styles –Second level Third level –Fourth level »Fifth level 5 Share Information Multiple customized Views Dashboard - Graphical Management/Reporting tool Canned and Customized Reporting File Attachments Executive Account Management Automatic Notification Integration with other systems All from a single Database!

Click to edit Master title style Click to edit Master text styles –Second level Third level –Fourth level »Fifth level 6 Customization Dynamic Customization – while users are in the system Add/Change Field Names No Programming Skills Required User-Defined Security down to Field Level Automated Workflow Manager – trigger events based on business rules

Click to edit Master title style Click to edit Master text styles –Second level Third level –Fourth level »Fifth level 7 CTI Integration Computer Telephony Integration Provides Network Management and Routing Interactive Voice Response Screen Pops –Telephone Number –National Identification Number Recording Fully integrated with ESP

Click to edit Master title style Click to edit Master text styles –Second level Third level –Fourth level »Fifth level 8 ESPortal Customer and Remote User Interface Virtual Support Center, open 24 x 7 Search Knowledge, Log Calls, View Call Status, from any Web Browser Integrates Easily with ESP’s Single Database

Click to edit Master title style Click to edit Master text styles –Second level Third level –Fourth level »Fifth level 9