Estate Management Service Dealing with ASB and Sustainability By Jim Fraser.

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Presentation transcript:

Estate Management Service Dealing with ASB and Sustainability By Jim Fraser

Financial Costs 2005 / 2006 Void security £120,000 Vandalism, £40,000 Additional policing £20,000 Private security £12,000

18 Elderpark St

ASB Forum Local Police Glasgow Community and Safety Services Aberlour Youthpoint Govan Housing Association Glasgow Housing Association Activity Providers

Strategies Diversionary activities Preparation for Employment and Work Placements Access to Addiction Services College Courses Legal Intervention

Legal And Management Remedies Home Visits by Police and HA Staff Tenancy Warnings Vandalism Packages Unacceptable Behaviour Contracts Anti Social Behaviour Orders

Sustainability And Improvement Estate Management Service Dedicated Estates Officer New Complaints Monitoring System – Consistency of service delivery Increased Spending Additional Services

Core Services Close Cleaning Weekly Bin Sweep And Litter Pick Bulk Uplift Removal Ground Maintenance Program

Estate Management Inspector’s Role Perform Regular Common Inspections Monitor Contractor Performance Deal With Estate Complaints Liaise With External Agencies (tackle ASB, dog fouling, litter dumping Etc) Tenant Participation Environmental Projects

Is it working?

18 Elderpark St

Outcomes (Financial) 2010 Void Security £0 Vandalism £3,000 Additional Policing £0 Private Security £0

Outcomes: IBS Complaints Monitoring System Type of Complaint 2008/092009/101 st & 2 nd Quarter 2010/11 Very Serious Complaints Serious Complaints Nuisance Complaints Total

Outcomes: Reported Crime (beat 8) Complaint 2008 / / 10 % Drop Youth Disorder % Street Drinking % General Disturbance % Total %