IT Support Packs

CUSTOMER SEGMENT IT Service Desk teams who provide internal and external support to traditional systems including desktops, laptops and servers. New customers from small-to-medium business (SMB) and enterprise segments. Typically customers who have security requirements or compliance concerns when choosing their remote access solution.

ADVANTAGES The best value in remote support available. Everything you need to provide effective and efficient remote support. The key variable for pricing is the number of support operators. It is flat rate remote support.

ADVANTAGES Much easier to understand 3 pricing tiers based on number of named operators and end points: Small – 10 operators/1000 end points Medium – 20 operators/1500 end points Large – 40 operators/5000 end points

Includes unlimited use of Netop’s advanced technology for remote technical support. Netop OnDemand WHAT IS INCLUDED? Provide ad-hoc support to unmanaged sites Netop WebConnect Support users with ease across the Internet Simple and effective access Centralised enterprise security Netop Security Server Browser Support Console

WHAT DOES IT COST? Small IT Support Pack –10 named operator seats –Support up to 1000 end points –Call Akeydor for Pricing Medium IT Support Pack –20 named operator seats –Support up to 1500 end points –Call Akeydor for Pricing Large IT Support Pack –40 named operator seats –Support up to 5000 end points –Call Akeydor for Pricing

HOW DOES IT COMPARE? Significantly lower cost than key competition. 3-year TCO comparison Pricing includes support and maintenance

HOW DOES IT COMPARE? Significantly lower cost than key competition. 3-year TCO comparison Pricing includes support and maintenance

WHAT ARE THE PARAMETERS Customers can convert between packs by paying the difference. Additional operators can be purchased with the medium or large pack. ADV renewals and upgrades are calculated based on the pack + additional operators. Number of end points are based on installable Hosts. Packs are not designed for embedded environments such as POS, medical devices, handheld scanners or ATMs. Netop hosted connection services will be terminated for customers who do not renew their ADV. Packs do not include Netop Live Guide, Netop Mobile & Embedded, Netop Gateway and Netop Name Server.

SUMMARY SMALLMEDIUMLARGE Number of support operators Number of end points that can be supported Ad-hoc remote support Netop OnDemand allows you to reach and support Windows machines on unmanaged networks without configuring firewalls or installing software on the end points Permanent remote support Netop Remote Control Hosts can be installed as a service on Windows, Mac and Linux machines and allow support teams to provide remote support with no end-user interaction Internet-friendly connectivity Netop WebConnect provides internet-friendly connectivity and is compatible with Netop Remote Control and Netop OnDemand. Customers can self-host the WebConnect service or use Netop’s hosted service Centralised security and logging Netop Security Server offers centralised access and permission controls when using permanent remote support. It can also be used to maintain a central audit trail for permanent and ad-hoc remote support Initial cost The initial one-off fee is a perpetual license that includes unlimited use based on the terms above Contact Akeydor Yearly cost An optional 20% support and maintenance fee provides technical support and product upgrades after the first 12 months 20% Additional operators Each pack provides a maximum number of named support operators. Additional operators can be purchased if and when required.

KEY MESSAGES VALUE –Lower support costs. Netop’s IT Support Packs offer tech support teams a comprehensive, secure and effective remote access solution at a fraction of competitor’s costs. CONSOLIDATION –Reduce risk. Netop’s IT Support Packs offer your organization the ability to consolidate multiple remote access tools into a single support mechanism for attended and unattended end points, within and beyond your network. SIMPLICITY –Increase customer satisfaction. Get what you need to give your customers the best support experience and add value to your services with flexible software solutions that offer a simple pricing structure with no hidden costs.