Southwark Supporting People Getting a Green Light from Commissioners? Slide one Jonathan Lillistone - SP Manager

Overview Context for SP now Strategy, partnerships and service users Southwark's experience and provider feedback Challenges Secondary information Slide two

Supporting People in Context Almost 6 years on, what's changed? –Less guidance and prescription from CLG –Grant Conditions: 80% subject to “excellent” authority conditions and greater “freedom and flexibility” –Commissioning for outcomes? –Greater focus on service users? What this should mean is: –Strategy and leadership that supports creativity and innovation –Greater scope for partnerships –Commissioning services that meet identified need and matter to the end user

Making it happen: Strategy, Partnerships & Service users Strategy and Leadership –SP as the strategic enabler –Providing the framework for commissioning –Dialogue and consultation with providers and stakeholders –Clear priorities and expectations –Flexibility – what not how

Making it happen: Strategy, Partnerships & Service users Partnerships –Partners can demonstrate real results through collaboration –Common interest supersedes partner interest –Partners use "we" when talking about partner matters –Partners are mutually accountable for tasks and outcomes –Partners share responsibilities and rewards –Partners strive to develop and maintain trust –Partners are willing to change what they do and how they do it –Partners seek to improve how the partnership performs

Making it happen: Strategy, Partnerships & Service users Service Users –Providers attitude to involvement and learning from their own practice –Understanding choice, positive user outcomes and what works –Creating and encouraging user and organisational aspirations –Involvement not just consultation

Southwark’s Experience and provider feedback Programme performance and contract management based on risk Setting strategic direction in consultation with providers and other stakeholders Trusting providers to develop and innovate around models of service delivery

Practical Examples Thames Reach, Southwark Reach Service – innovation and creativity to reach out to excluded groups –“Southwark’s Supporting People commissioners largely left us to develop the service as we felt it needed to be developed…allowing Thames Reach to come up with ideas and try out new and different ways of working. Just getting strategic advice and direction was quite different to previous ways of working” Lookahead Gateway – Reshaping a large younger peoples project to respond to changing needs – –“I think the most important thing at Gateway was partnership working and trusting Look Ahead to come up with solution/s. Often commissioners decide service design rather than providers and in our case it was very much joint working. Taking calculated risk or chance allowed innovation at Gateway”

Challenges Key factors for success: –Leadership –Trust –Learning – successes and mistakes –Jointly managing for performance and outcomes –Contract stability for services to ‘grow’ and innovate –Balancing the ‘glossy innovation’ with service sustainability and success