PowerPoint Presentation by Charlie Cook The University of West Alabama Student Version © 2010 South-Western, Cengage Learning, Inc. All rights reserved. 22 Management: Principles and Practices Griffin

© 2010 South-Western, Cengage Learning, Inc. All rights reserved.22–2 Information and the Manager Role of Information in the Manager’s JobRole of Information in the Manager’s Job  Data  Raw figures and facts reflecting an aspect of reality.  Information  Data presented in a form or way that has meaning.  Information Technology (IT)  The resources used by the organization to manage information that it needs to carry out its mission.

© 2010 South-Western, Cengage Learning, Inc. All rights reserved.22–3 Information and the Manager (cont’d) AccurateTimely Complete Relevant Characteristics of Useful Information

© 2010 South-Western, Cengage Learning, Inc. All rights reserved.22–4 Types of Information Systems Knowledge-level and office systems Transaction- processing systems Major Systems by Level Management information system (MIS) Decision support system (DSS) Executive support systems (ESS) Systems for knowledge workers and office applications Systems for operations and data workers Artificial intelligence (AI) and expert systems

© 2010 South-Western, Cengage Learning, Inc. All rights reserved.22–5 Types of Information Systems (cont’d) The Internet (“Net”)The Internet (“Net”)  A global network of networks serving millions of computers and offering information on business, science, and government and providing communication flows.  Internet service provider (ISP)  World Wide Web (WWW)  Servers and browsers  Dictionaries and search engines  Intranets  Extranets

© 2010 South-Western, Cengage Learning, Inc. All rights reserved.22–6 Managing Information Systems Issues in Managing in Information Systems (IS)Issues in Managing in Information Systems (IS)  Creating information systems  Developing all at once  Adopting a standard system  Using information systems  Ideal system—simple and nontechnical  Managing information security  Firewalls  Security  Encryption

© 2010 South-Western, Cengage Learning, Inc. All rights reserved.22–7 Increased Collaboration Leaner Organization Improved Management Processes More Flexible Work Sites More Flexible Operations Changed Employee Behaviors Organization Impact of Information Systems on Organizations

© 2010 South-Western, Cengage Learning, Inc. All rights reserved.22–8 The Impact of Information Systems on Organizations (cont’d) Increased CollaborationIncreased Collaboration  Internally, network systems help in keep everyone in the organization informed.  Externally, network systems help build business-to- business relationships. More Flexible Work SitesMore Flexible Work Sites  Networks allow workers to be located in places other that the traditional office and still participate in the firm’s operations.

© 2010 South-Western, Cengage Learning, Inc. All rights reserved.22–9 The Impact of Information Systems on Organizations (cont’d) Improved Management ProcessesImproved Management Processes  Improved information systems can quickly furnish information in a convenient, usable format to any member of the organization. Changed Employee BehaviorsChanged Employee Behaviors  Positive effects  Improves individual efficiency through the use of a new technology and the work associated with it.  Negative effects  Can lead to isolation of people and is a less personal form of communication.

© 2010 South-Western, Cengage Learning, Inc. All rights reserved.22–10 Key Terms datadata informationinformation information technology (IT)information technology (IT) accurate informationaccurate information complete informationcomplete information timely informationtimely information relevant informationrelevant information information managementinformation management knowledge workersknowledge workers transaction processing systemstransaction processing systems management information systems (MIS)management information systems (MIS) decision support systems (DSS)decision support systems (DSS) executive support system (ESS)executive support system (ESS) artificial intelligence (AI)artificial intelligence (AI) InternetInternet Internet service provider (ISP)Internet service provider (ISP) World Wide Web (WWW)World Wide Web (WWW) web browserweb browser intranetintranet extranetextranet firewallfirewall