Case Management A Service Delivery Strategy

Philosophy of Case Management A person must be motivated to change An individual must perceive something to be a barrier before it can be resolved Case Management must be client centered Documentation is critical

Philosophies (Cont.) A service provider must work from the belief that most people want to succeed Service Providers should never tackle anything they have no expertise in or is not part of their job It is important to confront tough issues

Philosophies (cont.) Goal setting is necessary and difficult A plan of action is needed for structure Never promise total confidentiality Follow up ensures success

Time management/Decision making Assume:  People vary in the amount of support required  The more support needed, the more time it will take for the DVOP  Support can include a variety of services  This can be a tool to use with your manager

4 Step Goal Setting Process 1. Problem Statement into Goal Statements 2. Brainstorm Solutions and Options 3. Choose One or More Options 4. Sequence Services/Options on the IEP 1. Problem Statement into Goal Statements 2. Brainstorm Solutions and Options 3. Choose One or More Options 4. Sequence Services/Options on the IEP

Case Notes  DATE anything you write  QUOTE exactly as stated  Recognize PERTINENT information  Write in SPECIFIC, OBSERVABLE and MEASURABLE terms  If your OPINION, say so  DATE anything you write  QUOTE exactly as stated  Recognize PERTINENT information  Write in SPECIFIC, OBSERVABLE and MEASURABLE terms  If your OPINION, say so

Example Statement #1 1/5/XX Bill came in looking a mess and stressed out.

Example Statement #2 1/XX Mark was angry at the world today

Example Statement #3 Olivia was late AGAIN!

Example Statement #4 1/5/xx John said he felt like killing someone.

Example Statement #5 1/5/xx Marsha is not cooperating.