Basics of Business Communication

Basics of Communication Gurutej S Definition of Communication Communication is defined as giving, receiving or exchanging information, opinions or ideas by writing, speech or visual means, so that the material communicated is completely understood by everyone concerned.

Basics of Communication Gurutej S

Basics of Communication Gurutej S Communication Process Sender conceives the message Encode the message Select the appropriate channel Receiver decodes the message Interprets the message Feedback from the receiver

Basics of Communication Gurutej S Methods of Communication Internal Communication External Communication

Basics of Communication Gurutej S Internal Communication ORAL – Telephone – Intercom – Meeting/Conference – Presentation – Face-to-Face Discussion – Messages WRITTEN – Memo – Report – Graphs/Charts – /Fax – Notice – Form/questionnaire – Newsletter – Minutes

Basics of Communication Gurutej S External Communication ORAL – Meeting – Conference/Seminar – Conversation – Telephone – Presentation WRITTEN – Brochure – Invitation – Press Release – Advertisement – Report – /Fax – Letter

Basics of Communication Gurutej S Factors involved in choosing the Means of Communication Cost Confidentiality Safety and Security Influence Urgency Distance Resources Written Record Recipient

Basics of Communication Gurutej S Channels of Communication Downward Communication – Memos, notices, newsletters, manuals Upward Communication – Memos, reports, meetings, informal discussion Horizontal Communication – Committee meetings, seminars, conferences Diagonal Communication – Depends on cooperation, goodwill and respect

Basics of Communication Gurutej S Barriers to communication Non-verbal signals Language Listening Pre-judgment Relationships Emotional Responses System

Basics of Communication Gurutej S Tips for successful Communication Read Listen Intelligently Think and plan Use appropriate language Be open-minded Select appropriate media Timing Obtain feedback Aim high

Basics of Communication THANK YOU…. FUTURE MANAGERS Gurutej S